Esmeralda Topete
Cicero,IL
Summary
Experienced Reception Manager with comprehensive knowledge in front office operations and customer service. Strong leadership skills demonstrated by managing and training reception teams to deliver top-notch service. Proven ability to streamline procedures for improved efficiency, while creating positive guest experiences. Significant impact in previous roles through fostering team collaboration and maintaining high standards of professionalism and courtesy.
Overview
6
6
years of professional experience
Work History
Reception Manager
Glam Nails & Spa inc
Berwyn, Illinois
03.2021 - Current
- Managed the front desk operations, including greeting guests and visitors in a professional manner.
- Developed and maintained customer service standards for reception staff.
- Monitored inventory levels of office supplies and placed orders as needed.
- Scheduled appointments for customers according to their needs.
- Planned and controlled budgets for contracts, equipment and supplies.
Store Manager
Dunkin' Donuts
Cicero, Illinois
06.2020 - 03.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
Crew Member
McDonald's
Cicero, IL
10.2018 - 09.2019
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
Education
High School Diploma -
Morton East High School
Cicero, IL05-2021
Skills
- Strong leadership
- Team building expertise
- Inventory Control
- Scheduling mastery
- Reliability
- Customer Service
Timeline
Reception Manager
Glam Nails & Spa inc
03.2021 - Current
Store Manager
Dunkin' Donuts
06.2020 - 03.2021
Crew Member
McDonald's
10.2018 - 09.2019
High School Diploma -
Morton East High School