Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esmeralda Zigounakis

Wilmington,CA

Summary

Looking for a challenging position where I can use my skills to further the company's goals and expectations while learning new methods or processes needed in today's market

Overview

5
5
years of professional experience

Work History

Customer Service Sales Representative

Fast Fix
02.2021 - 11.2022
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Enhanced team performance, providing continuous training and support to new and existing representatives.

Personal Shopper

Walmart
03.2018 - 11.2021
  • Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
  • Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
  • Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
  • Streamlined shopping processes for clients by conducting thorough research and staying current on fashion trends and product availability.

Education

Computer Science

Chico State University
Chico Ca

Skills

  • Bilingual English/Spanish speaker

  • Good dealing with customer issues and resolution

  • In charge of training new associates

  • Exceptional at working with a team of associates

  • Able to work with different types of people and fulfill their needs

  • Able to communicate with both customers and associates

  • Made schedules for company

  • In charge of keeping front store clean and in order

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Sales Representative

Fast Fix
02.2021 - 11.2022

Personal Shopper

Walmart
03.2018 - 11.2021

Computer Science

Chico State University

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Esmeralda Zigounakis