Esmeralda Evelin Rivera
San Jacinto,CA
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
3
3
years of professional experience
Work History
Sales Agent
T-Mobile Metro
San Jacinto, CA
02.2023 - Current
- Developed relationships with customers by providing excellent customer service.
- Negotiated contracts with customers to secure sales deals.
- Resolved customer complaints promptly and effectively.
- Provided product demonstrations to potential buyers both in person or via video conferencing tools.
- Coached new employees on best practices for closing deals quickly and efficiently.
Medical Assistant
Vista Family Health Center
Oceanside , CA
03.2021 - 08.2021
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Scheduled appointments for patients via phone and in person.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Filed insurance claims forms in accordance with applicable regulations.
Medical Assistant Intern
Mission Urgent Care
Vista , CA
03.2021 - 05.2021
- Performed patient intake duties, including taking vital signs and medical histories.
- Assisted physicians with examinations and procedures.
- Prepared examination rooms with necessary instruments and supplies.
- Ordered laboratory tests and scheduled appointments for patients.
- Provided administrative support to the medical staff, such as filing paperwork, answering phones and greeting visitors.
- Ensured HIPAA compliance by maintaining confidentiality of patient information.
- Collected specimens for lab testing and performed basic laboratory tests under supervision of physician or medical technologist.
- Reviewed insurance forms to ensure accuracy prior to submitting claims.
- Handled inquiries from patients regarding their accounts, insurance coverage or other issues.
- Administered injections or medications as prescribed by a physician or nurse practitioner.
- Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Education
Medical Assisting - Medical Assisting
UEI
Oceanside, CA05-2021
Skills
- Paperwork Processing
- Product Demonstrations
- Sales Follow-Up
- Customer Assistance
- Client Relations
- Closing Deals
- Offering Sales Support
- Technical Support
- Payment Collection
- Phlebotomy
- Patient Scheduling
- Patient-Focused Care
- Procedure Assistance
- Medical Billing
- HIPAA Compliance
- Medical Terminology
- Data Entry
- Vital Signs Monitoring
- Specimens Collection and Processing
- Insurance Verification
- EKG Set up and Monitoring
Timeline
Sales Agent
T-Mobile Metro
02.2023 - Current
Medical Assistant
Vista Family Health Center
03.2021 - 08.2021
Medical Assistant Intern
Mission Urgent Care
03.2021 - 05.2021
Medical Assisting - Medical Assisting
UEI