Summary
Overview
Work History
Education
Timeline
Skills
Languages
AssistantManager

Esmerelin Peralta

New York,NY

Summary

Dynamic Assistant Manager at Rainbow Store with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in money handling and team leadership, I successfully improved service quality and accuracy, fostering a collaborative environment that generated repeat business through exceptional service. Committed to driving performance and operational excellence.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Rainbow Store
07.2020 - Current
  • Supported daily operations by coordinating schedules and managing staff assignments.
  • Assisted in training new team members on company policies and procedures.
  • Maintained inventory records using internal management software to ensure stock availability.
  • Responded to customer inquiries, providing timely resolutions and enhancing satisfaction.
  • Collaborated with team leaders to streamline communication across departments.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Generated repeat business through exceptional customer service.

Education

Academy For Language And Technology
1700 Macombs Rd, Bronx, NY 10453

Timeline

Assistant Manager

Rainbow Store
07.2020 - Current

Academy For Language And Technology

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Languages

English
Elementary

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Esmerelin Peralta