Esneider Dominguez
Winter Park,FL
Summary
Proven hospitality professional with a track record of enhancing guest satisfaction at Hotel Sol Cayo Coco. Skilled in cash handling and exceptional customer service, adept at fostering guest engagement and maintaining high service standards. Demonstrated ability to resolve complaints, ensuring a positive dining experience and promoting long-term loyalty. Expert in safe food handling and service prioritization.
Overview
7
7
years of professional experience
Work History
Server
Cubata
02.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Captain Waiter
Hotel Sol Cayo Coco
09.2020 - 10.2022
- Showed high-level understanding of fine dining standards and practices.
- Maintained updated inventory of alcoholic beverages and serving supplies.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
- Collaborated with chefs to accommodate dietary restrictions or special requests from guests.
- Served as a liaison between kitchen staff and guests, communicating special requests or allergy concerns effectively.
- Coordinated with bar staff for timely preparation and delivery of drinks to diners'' tables.
- Monitored staff performance to ensure consistent excellence in service delivery.
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Kitchen Helper
Hotel Camino De Hierro
03.2017 - 06.2019
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Assisted chefs with various cooking tasks, contributing to the creation of diverse and delicious menu items for satisfied patrons.
- Followed recipes and chef instructions to prepare food correctly.
Education
Bachelor's Degree in Tourism - Hotel Management
Universidad De Camaguey
Camaguey, Cuba 07.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Safe Food Handling
- Food Running
- Service prioritization
- Food safety understanding
- Supply Restocking
- Food safety practices
- Table Bussing
Languages
English
Professional Working
Timeline
Server
Cubata
02.2023 - 08.2024
Captain Waiter
Hotel Sol Cayo Coco
09.2020 - 10.2022
Kitchen Helper
Hotel Camino De Hierro
03.2017 - 06.2019
Bachelor's Degree in Tourism - Hotel Management
Universidad De Camaguey
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