ESOHE I. OSULA, M.P.A.
308 Central Avenue, Dunkirk,NY
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
28
28
years of professional experience
Work History
Office Manager
Lake Erie Medical Services, P.C.
2018.01 - Current
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Office Administrator
Deidra Women's Medical Health Services, P.C.
2007.05 - 2018.12
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Floor Manager
Nordstrom
1995.05 - 1998.05
- Managed team of six employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Master of Arts - Business Administration
Jacksonville State University
Jacksonville, AL05.1994
Skills
- Customer Service Management
- Performance Improvement
- Licensing Requirements
- Administrative Oversight
- Financial Management and Reporting
Weight training and running.
Dailying
Timeline
Office Manager
Lake Erie Medical Services, P.C.
2018.01 - Current
Office Administrator
Deidra Women's Medical Health Services, P.C.
2007.05 - 2018.12
Floor Manager
Nordstrom
1995.05 - 1998.05
Master of Arts - Business Administration
Jacksonville State University
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