Esperanza Barrera
Ingleside,TX
Summary
Adept at managing high-stress situations, I excelled as a Customer Service Representative at Walmart, enhancing customer loyalty and resolving complaints with empathy. My proficiency in problem-solving and active listening significantly improved client retention rates, showcasing my ability to prioritize customer needs and build rapport effectively. I am currently in my second semester at TAMUCC where I continue to grow and learn how to be a nurse! Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting client and organizational goals. I'm currently in my second semester of nursing school currently being taught the information on how to be a safe, empathetic, and skilled nurse.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Nursing
Texas A&M University Corpus Christi
Corpus Christi, TX12.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Complaint Handling
- Complaint resolution
- Prioritization
- Building rapport
Certification
BLS CRP Certification
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Walmart
10.2022 - Current
Bachelor of Science - Nursing
Texas A&M University Corpus Christi
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