Esperanza Barrientos
First Cash Pawn
231 Nobelwood Apt 7301,TX
1
Language
Accomplished Assistant Store Manager at First Cash Pawn with expertise in managing operations and enhancing customer satisfaction. Proven problem solver with a knack for evaluating merchandise value and ensuring compliance. Skilled in training and motivating teams, leading to a 20% increase in store efficiency. Dedicated to delivering exceptional service and fostering positive client relationships.
Work History
Assistant Store Manager
- Managed daily store operations, ensuring accurate pawn transactions and consistent customer service.
- Evaluated merchandise for resale, loan, and pawn value using store pricing guidelines.
- Processed cash, loan, and payment transactions with attention to compliance and accuracy.
- Supported hiring, scheduling, and coaching efforts to maintain productive store staffing.
Pawn Broker
- Appraised merchandise to determine loan value, resale potential, and condition standards.
- Processed pawn, sale, and redemption transactions while maintaining accurate cash drawer balances.
- Verified customer identification and documentation to support compliant lending procedures.
- Negotiated loan terms and explained repayment obligations in clear, professional language.
- Inspected jewelry, electronics, and tools for authenticity, functionality, and marketability.
Team Lead
- Trained new crew members on station setup, order accuracy, and guest service expectations.
- Monitored kitchen and dining areas to maintain cleanliness, readiness, and efficient workflow.
- Resolved guest concerns promptly to support positive service and repeat business.
- Multitasking
Education
High School Diploma
Skills
Great Customer Service
Problem Solver
Determined & Hardworking
Motivated
Languages
Spanish
Timeline
Assistant Store Manager
First Cash Pawn
2024 - 2026Read More
Pawn Broker
First Cash Pawn
2018 - 2023Read More
Team Lead
Whataburger
2016 - 2017Read More
Breckenridge High School
High School Diploma
Read More