Esperanza Call
Crown Point,USA
Summary
I'm looking for a job that I can utilize the skills that I have acquired and learn new ones that I can use in the future.
Overview
19
19
years of professional experience
Work History
Network Administrator
Gateway Business Systems
Munster, IN
03.2021 - 03.2022
- Assisted in troubleshooting hardware and software issues for end-users.
- Installed and supported hardware and software for desktops and printers.
- Worked closely with end users to solve problems related to hardware and software.
- Installed MFPs
Technical Support
ArrowPos+com
Crown Point, USA
09.2019 - 02.2021
- Provided tier 2 tech support for POS systems, printers, cash drawers, and network equipment.
- Installed printers, POS software, and credit card readers to enhance operational efficiency.
- Troubleshot network issues to ensure seamless connectivity and performance.
- Responded promptly to calls and tickets, maintaining high service standards.
- Supported end-users with POS-related problems, ensuring swift resolutions.
Sales Associate
World's Gym
Schererville, USA
01.2017 - 06.2017
- Greeted customers to establish a welcoming atmosphere.
- Answered phone calls promptly to enhance customer service.
- Sold contracts while ensuring compliance with company standards.
- Organized contracts systematically for efficient retrieval.
- Processed payments accurately to maintain financial integrity.
- Cleaned facility consistently to uphold cleanliness and safety standards.
IT Assistant
Bowman, Heintz, Boscia, & Vician PC, IT Department
Merrillville, USA
11.2003 - 09.2005
- Installed and updated computers to enhance productivity across four locations.
- Supported end-users in resolving PC and printer issues efficiently.
- Maintained network infrastructure for three locations, utilizing VoIP technology.
- Managed user accounts on the network, ensuring accurate access levels.
IT Assistant
best Built fabricating
South Holland, USA
08.2003 - 10.2003
- Installed new computers to enhance operational efficiency.
- Implemented Group Policies on Windows 2000, 98, and XP Pro to standardize configurations.
- Performed maintenance on Windows 200 servers and PCs to ensure optimal performance.
- Boosted training productivity by installing networking software.
IT Assistant (Internship)
Sawyer College, IT Department
Merrillville, USA
12.2002 - 06.2003
- Support end-users with PC and printer issues
- Performed new PC set-up
- Installed Win 2000 OS/Mapped drives/ on 20 PC's
- Assisted in reconfiguring 36 PC network; laid cable, configured connectors and installed patch panel
- Installed connectors for laptop use
Education
A.A. - Network Administration Engineer
Sawyer College
Merrillville, IN10.2003
Timeline
Network Administrator
Gateway Business Systems
03.2021 - 03.2022
Technical Support
ArrowPos+com
09.2019 - 02.2021
Sales Associate
World's Gym
01.2017 - 06.2017
IT Assistant
Bowman, Heintz, Boscia, & Vician PC, IT Department
11.2003 - 09.2005
IT Assistant
best Built fabricating
08.2003 - 10.2003
IT Assistant (Internship)
Sawyer College, IT Department
12.2002 - 06.2003
A.A. - Network Administration Engineer
Sawyer College
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