Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Esperanza Cornejo

San Antonio,TX

Summary

Adaptable professional skilled in patient access and customer service. Known for strong communication and problem-solving skills, contributing to improved patient flow and satisfaction. Ready to leverage expertise in a dynamic healthcare environment.

Overview

2
2
Languages
1
1
Certification
6
6
years of professional experience

Work History

Patient Access Representative

Christus Children's Hospital of San Antonio
San Antonio, Texas
10.2025 - Current
  • Coordinated with medical staff to optimize patient flow and access.
  • Supported emergency department registration during peak times, ensuring rapid patient processing.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Guided patients in understanding insurance benefits and payment options to enhance their experience.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Led onboarding sessions for new staff, delivering training on policies and procedures to ensure compliance and readiness.

Team Member

Target
San Antonio, Texas
08.2022 - 10.2025
  • Addressed customer inquiries to enhance satisfaction
  • Assisted in inventory management to maintain accurate stock levels
  • Facilitated training sessions for new staff to improve onboarding
  • Processed merchandise in accordance
  • Worked alongside team to achieve common goals
  • Followed safety protocols during daily operations

Crew Member

Whataburger
San Antonio, Texas
07.2020 - 01.2022
  • Resolved customer concerns and complaints to improve satisfaction
  • Streamlined workflows to enhance service delivery in fast-paced environment
  • Partnered with team members to ensure seamless operations
  • Trained new employees
  • Manage cash transactions

Education

High School Diploma -

East Central High School
San Antonio, TX
06-2022

Health And Bioscience - In Process

St. Philip's College
San Antonio, TX
08-2026

Skills

  • Patient registration
  • Data entry
  • Privacy regulations knowledge
  • Staff training
  • Time management
  • Adaptability
  • Flexible availability
  • Conflict resolution
  • Problem-solving

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Certification

  • BLS Provider

Timeline

Patient Access Representative

Christus Children's Hospital of San Antonio
10.2025 - Current

Team Member

Target
08.2022 - 10.2025

Crew Member

Whataburger
07.2020 - 01.2022

High School Diploma -

East Central High School

Health And Bioscience - In Process

St. Philip's College
Esperanza Cornejo