Adaptable professional skilled in patient access and customer service. Known for strong communication and problem-solving skills, contributing to improved patient flow and satisfaction. Ready to leverage expertise in a dynamic healthcare environment.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Patient Access Representative
Christus Children's Hospital of San Antonio
San Antonio, Texas
10.2025 - Current
Coordinated with medical staff to optimize patient flow and access.
Supported emergency department registration during peak times, ensuring rapid patient processing.
Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Guided patients in understanding insurance benefits and payment options to enhance their experience.
Applied HIPAA privacy and security regulations while handling patient information.
Led onboarding sessions for new staff, delivering training on policies and procedures to ensure compliance and readiness.
Team Member
Target
San Antonio, Texas
08.2022 - 10.2025
Addressed customer inquiries to enhance satisfaction
Assisted in inventory management to maintain accurate stock levels
Facilitated training sessions for new staff to improve onboarding
Processed merchandise in accordance
Worked alongside team to achieve common goals
Followed safety protocols during daily operations
Crew Member
Whataburger
San Antonio, Texas
07.2020 - 01.2022
Resolved customer concerns and complaints to improve satisfaction
Streamlined workflows to enhance service delivery in fast-paced environment
Partnered with team members to ensure seamless operations