Esperanza Cruz
Pasadena
Summary
Diligent, skilled, and licensed esthetician. Passionate about helping others feel their best through coordinated, safe, and effective variety of facial services . Solid background in managing operational workflows and leading teams effectively. Proven ability in maintaining high productivity levels and resolving conflicts promptly.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
09.2025 - Current
- Assisted in daily operations to ensure smooth workflow and team collaboration.
- Monitored employee performance to maintain quality standards and provide feedback.
- Implemented safety protocols to promote a secure work environment for staff.
- Coordinated staff schedules to optimize coverage and meet operational needs.
- Facilitated communication between team members to enhance productivity and morale.
- Maintained inventory records to support accurate stock management and replenishment efforts.
- Completed store opening and closing procedures and balanced tills.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Cook
Panda Express
04.2024 - 09.2025
- Maintained cleanliness and organization of kitchen workspace, adhering to safety regulations.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
Kitchen Manager
Chick-fil-A
04.2021 - 03.2024
- Oversaw daily kitchen operations, ensuring compliance with health and safety standards.
- Managed inventory levels, ordering supplies to maintain optimal stock for meal preparation.
- Trained and supervised kitchen staff, enhancing team performance and efficiency.
- Fostered a collaborative team environment, promoting communication among cooking staff.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Shift Leader
Whataburger
04.2018 - 10.2021
- Conducted regular inventory assessments, minimizing waste and stock discrepancies.
- Collaborated with management to resolve operational challenges and streamline communication.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Education
Esthetics
Ogle School
Stafford, TX11-2025
High School Diploma -
Clear Brook High School
Friendswood, TX06-2020
Skills
- Inventory control and record keeping
- Conflict resolution techniques
- Strong verbal and written communication
- Workplace safety
- Staff management
- Customer-oriented
- Cash handling expertise
- Operations management
- Customer service management
Certification
- Dermalogica Certified
- 3D Beauty Classic Lash Extension Certified
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
09.2025 - Current
Cook
Panda Express
04.2024 - 09.2025
Kitchen Manager
Chick-fil-A
04.2021 - 03.2024
Shift Leader
Whataburger
04.2018 - 10.2021
Esthetics
Ogle School
High School Diploma -
Clear Brook High School