Esperanza Duran
Toledo,OH
Summary
Reliable food service professional, prepared to bring high level of professionalism and expertise to role. Known for maintaining high standards in food quality and cleanliness. Proven ability to work collaboratively with team members and adapt to changing demands, ensuring seamless operation. Skilled in sandwich preparation, customer interaction, and order accuracy.
Overview
4
4
years of professional experience
Work History
Sandwich Artist
Subway
Toledo, Ohio
06.2022 - Current
- Created and served high-quality sandwiches and provided remarkable customer service. I work in a fast-paced environment and ensure that each sandwich meets Subway’s standards for freshness, quality, and taste.
- Developed relationships with each new staff member and assisted existing staff members in their career development.
- Trained store personnel on how to interact with customers, not just sell items.
- Prepared and assembled sandwiches according to customer specifications with a high level of accuracy and efficiency.
- Provided friendly and professional customer service by greeting customers, taking orders, and addressing any questions or concerns.
- Maintained cleanliness and organization of the sandwich prep area, dining area, and equipment.
- Ensured food safety and sanitation standards were adhered to at all times.
- Handled cash register and processed customer transactions accurately.
- Stocked and replenished ingredients as needed throughout the day.
- Collaborated with team members to meet store goals and ensure smooth operation.
- Followed Subway’s guidelines for food preparation and portion control.
Cashier/Greeter
Buffalo Wild Wings
Oxford, OH
04.2025 - 05.2026
- Processed customer transactions accurately using point-of-sale systems.
- Maintained the cleanliness and organization of the cash register area to enhance operational efficiency.
- Contributed to team goals by promoting special offers and upselling menu items enthusiastically.
- Greeted customers entering the restaurant and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted in training new staff on cash handling procedures and customer service standards.
- Resolved customer inquiries and complaints swiftly, ensuring satisfaction and retention.
Education
Bachelor of Arts - Creative Writing
Miami University
Oxford, Ohio05-2026
Skills
- Customer Service
- Restaurant Experience
- Computer Literacy
- Time Management
- Communications
- Creative Writing Skills
- Identity & Employee Training
- Teamwork and Collaboration
- Problem-Solving
Languages
English
Native or Bilingual
Timeline
Cashier/Greeter
Buffalo Wild Wings
04.2025 - 05.2026
Sandwich Artist
Subway
06.2022 - Current
Bachelor of Arts - Creative Writing
Miami University