Esperanza Lopez
South Bend
Summary
Compassionate and dedicated professional with experience at Benchmark Human Services, skilled in client support and behavior redirection. Proven ability to enhance quality of life for individuals with disabilities while ensuring safety and compliance. Strong time management and first aid skills contribute to effective crisis intervention and exceptional service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Benchmark Human Services
South Bend
07.2021 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities stay current on best practices in disability support services.
Kitchen Aid
StoryPoint Senior Living
Geanger
07.2019 - 03.2020
- Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and organized kitchen stations to promote team efficiency.
- Promoted workplace safety through careful adherence to established procedures for handling sharp utensils, hot surfaces, and heavy equipment.
- Provided exceptional customer service when needed, responding diplomatically to guest concerns or requests.
- Played an integral role in the successful operation of the kitchen, demonstrating dedication and commitment to providing an exceptional dining experience for customers.
- Improved customer satisfaction by assisting in timely food delivery during peak hours.
- Supported chefs by chopping vegetables, preparing ingredients, and assembling dishes for service.
Server/Manager
Ihop
Mishawaka
12.2016 - 03.2020
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
Education
The Crossing Educational Center
South BendSkills
- Bilingual
- Client support
- CPR certification
Certification
CPR certification
Timeline
Direct Support Professional
Benchmark Human Services
07.2021 - Current
Kitchen Aid
StoryPoint Senior Living
07.2019 - 03.2020
Server/Manager
Ihop
12.2016 - 03.2020
The Crossing Educational Center