Givanny Polanco
Washington
Summary
I am ambitious and driven. I thrive on challenge and constantly set goals for myself, so I have something to strive toward. I’m not comfortable with settling, and I’m always looking for an opportunity to do better and achieve greatness.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
The Arc Warren County
09.2023 - Current
- Supported individuals with developmental disabilities in daily living activities and personal care.
- Facilitated communication between clients, families, and support teams to ensure needs are met.
- Implemented individualized support plans to enhance client independence and quality of life.
- Monitored behavioral patterns and provided guidance to promote positive interactions and outcomes.
Assistant Manager
Starbucks
01.2021 - 08.2023
- Led team in implementing operational improvements, enhancing service efficiency and customer satisfaction.
- Developed training programs for new staff, improving onboarding process and reducing ramp-up time.
- Analyzed performance metrics to identify areas for process optimization, driving continuous improvement initiatives.
- Managed inventory control systems to ensure accurate stock levels and reduce waste.
Cashier
Associated Fresh Market
08.2020 - 01.2021
- Receiving payments and issuing receipts, wrapping packages and keeping track of all cash and credit transactions.
Barista/Cashier
Starbucks
07.2018 - 03.2020
- Warmly welcome customers into the establishment. Create and serve hot or cold beverages, often tailored to the customer’s preferences. Responsible for taking customer orders and payments. Also clean and sanitize work areas, seating areas and equipment/tools.
Kitchen Manager
Chipotle
06.2016 - 10.2018
- Supervising the food prep and cooking, maintaining a fully-stocked kitchen inventory and complying with safety and cleanliness standards.
Education
High School Diploma -
Leadership and Public Service High school
New York, NY06.2016
Skills
- Customer service
- Food service
- Communication skills
- Cash handling
- Bilingual
Languages
Spanish
Timeline
Direct Support Professional
The Arc Warren County
09.2023 - Current
Assistant Manager
Starbucks
01.2021 - 08.2023
Cashier
Associated Fresh Market
08.2020 - 01.2021
Barista/Cashier
Starbucks
07.2018 - 03.2020
Kitchen Manager
Chipotle
06.2016 - 10.2018
High School Diploma -
Leadership and Public Service High school