Esperanza Nolan
Austin,TX
Summary
Dynamic sales professional with a proven track record at Farmers Insurance, excelling in client retention and cross-selling. Expert in Salesforce and Microsoft Suite, leveraging strong relationship-building skills to achieve a 90% close rate on referred leads. Adept at creating innovative strategies to drive business growth and enhance customer satisfaction.
Overview
27
27
years of professional experience
Work History
Account Executive
American Health Reform
10.2025 - Current
- Inbound sales selling ACA/Medicare coverage
- Qualifying customers for subsidies/tax credits
- Establishing healthcare BOB
- Proficient in Atlantis, Genesis, Jarvis, Foxfire and HealthSherpa
House Manager
Nolan Family Household
05.2006 - Current
- Effectively managed multiple schedules and daily routines with built-in flexibility.
- Managed budgets and shopping for household needs, schools, and troops.
- Hosted and networked with Girl Scout, Cub Scout, and PTA meetings, including fundraising.
- Cultivated a community-focused lifestyle, emphasizing the importance of learning.
RV Guru - Insurance Broker
Outfitters Insurance
04.2024 - 09.2025
- Established and developed the RV Guru position to enhance brand presence and expand the book of business.
- Built relationships with RV dealers, RV Resorts, RV Warranty/Service and Modular Home dealers to drive referrals and increase insurance policy sales.
- Created and managed website content and produced a marketing video to promote a referral program for lead generation.
- Hosted Community Outreach programs at the office to help customers understand their insurance policies and make informed coverage decisions.
- Utilized social media to increase brand awareness, engage with customers, and share valuable insurance insights.
- Provided exceptional customer service, assisting existing clients with policy questions and claims.
- Upsold additional insurance policies, offering coverage for Sprinter Vans, Travel Trailers, Motorhomes, Motorcycles, Watercraft, ATVs, Autos, Tiny Homes, Manufactured and Modular Homes and other types of recreational vehicles.
- Maintained a 90% close rate on referred leads
- Create Leads through my Xsell BOB for Home, Landlord, Umbrella and Commercial departments
- Licensed in Texas & Washington State; adding more states
Insurance Broker
05.2023 - 02.2024
- Guided clients to the appropriate insurance policies, ensuring adequate coverage while cross-selling additional endorsements.
- Consistently creating 5+ leads a day, through cold calls, emails and texts.
- Proficient in each insurance carrier's quoting system, including EZlynx.
- Offering insurance in Texas and 23 other states
- Presented OI to RV dealers in CO, OR and TX
- Created campaigns - Personalized, Products, and Renewals via phone, email and text
- Successfully launched first OI Booth at RV Show 2024, creating 30-40 leads daily, formed new relationships with local RV dealers, RV Repair/Service and RV customers
- Created company sales log
Account Executive
Farmers Insurance
09.2022 - 05.2023
- Managed leads in SalesForce, identifying risk management strategies for clients.
- Cross-sold across three platforms: Farmers, Foremost, and Bristol West.
- Supported client renewal and retention with exceptional customer service.
- Supported and contributed to Life campaign sales
Sales Account Manager
Postini (acquired by Google)
06.2004 - 05.2006
- Managed B2B sales, exceeding quota in the West Coast Region for email security products.
- Tracked market developments and maintained a comprehensive customer database.
- Increased demo presentations by 20%, collaborating with marketing and sales teams.
- Proactively created and managed a potential client database.
- Conducted follow-ups with clients and closed deals quarterly.
Sales Generator
Lead Dogs
05.2003 - 06.2004
- Developed leads for Sales and Marketing for Microsoft Suite Products.
- Ensured circular customer feedback for continuous improvement.
- Conducted cold calls to prospective customer decision-makers.
- Created and managed a client database for sales initiatives.
- Identified and developed target markets.
- Trained new employees, guiding them through daily routines.
DSN Content Manager
Dell Technologies
06.2001 - 05.2003
- Created and managed a CRM by building online decision trees for customer support.
- Trained new employees in tech support using the DSN tool.
- Analyzed metrics to address real-time feedback and update systems.
Technical Support Specialist
Dell Technologies
05.1999 - 06.2001
- Provided technical and customer support for desktops and laptops via phone and email.
- Scheduled callbacks and coordinated part replacements.
- Assisted customers in diagnosing and resolving technical issues.
- Guided customers through hardware and software installations.
- Maintained a reputation for excellent customer support and recognition.
Education
FFM Certification/AHIP - Health Care Insurance
Certifications
01.2026
General Lines P&C License -
01.2024
First Aid/CPR Certification -
HopeCPR
01.2020
Associate's Degree -
Austin Community College
01.2016
MCSE Certification -
SMU
01.1999
Skills
- Microsoft Suite
- Google Docs
- Salesforce
- EZlynx
- Okta
- Genesys
- Atlantis
- HealthSherpa
- Jarvis
- Foxfire
- Brokerage Carriers
References
Available upon request.
Timeline
Account Executive
American Health Reform
10.2025 - Current
RV Guru - Insurance Broker
Outfitters Insurance
04.2024 - 09.2025
Insurance Broker
05.2023 - 02.2024
Account Executive
Farmers Insurance
09.2022 - 05.2023
House Manager
Nolan Family Household
05.2006 - Current
Sales Account Manager
Postini (acquired by Google)
06.2004 - 05.2006
Sales Generator
Lead Dogs
05.2003 - 06.2004
DSN Content Manager
Dell Technologies
06.2001 - 05.2003
Technical Support Specialist
Dell Technologies
05.1999 - 06.2001
FFM Certification/AHIP - Health Care Insurance
Certifications
General Lines P&C License -
First Aid/CPR Certification -
HopeCPR
Associate's Degree -
Austin Community College
MCSE Certification -
SMU