Esperanza Rodriguez
Palo Alto,USA
Summary
Dedicated clinical professional with expertise in customer service excellence, medical records management, and insurance verification. Proven ability to coordinate patient care and streamline administrative processes for optimal patient flow.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Assistant II
Pediatrics medical group
Menlo Park, USA
01.2025 - Current
- Coordinated scheduling for appointments, ensuring optimal patient flow.
- Supported administrative tasks, including billing inquiries and insurance verification processes.
- Answered phones and responded to inquiries from patients or family members.
- Worked collaboratively with other healthcare professionals to provide quality care for patients.
- Assisted patients with basic care and provided excellent service.
- Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
- Managed patient records, including medical history and test results.
- Reviewed patient charts prior to appointments to ensure accuracy of information.
- Assisted in scheduling appointments for patients in a timely manner.
Surgery Scheduler Temp
Stanford Hospital
Palo Alto, USA
06.2024 - 10.2024
- Temp position as surgery scheduler for the pulmonary department at Stanford hospital.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Collaborated with surgical teams to resolve scheduling conflicts effectively.
- Verified insurance eligibility and pre-authorization for scheduled procedures.
- Created and managed surgical schedules for multiple surgeons.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Communicated with patients regarding appointment details and preparation instructions.
Medical Assistant II
Pediatrics medical group
Menlo Park, USA
02.2024 - 06.2024
- Managed patient records using electronic health record systems.
- Coordinated patient appointments and follow-up visits.
- Maintained cleanliness and organization of examination rooms.
- Supported front office staff with patient inquiries and scheduling tasks.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Patient Access Representative II
Stanford Health Care
Palo Alto, USA
09.2021 - 09.2022
- Master scheduler for 14+ providers Including 5+ locations including inpatient hospital setting.
- Verified patient insurance information and eligibility for services.
- Scheduled patient appointments using electronic health record systems.
- Collected and processed patient demographic and financial information accurately.
- Assisted patients with understanding billing and insurance procedures.
- Coordinated with clinical staff to ensure smooth patient flow and access.
Medical Receptionist
Premier Internal Med
Los Gatos, USA
02.2021 - 04.2021
- Maintained cleanliness and organization of reception area for optimal efficiency.
- Handled medical records requests and ensured compliance with privacy regulations.
- Welcomed patients and verified insurance information for appointments.
- Scheduled patient appointments and coordinated physician calendars effectively.
- Managed incoming phone calls and directed inquiries to appropriate staff.
- Assisted with billing inquiries and explained payment options to patients.
- Collaborated with medical staff to ensure smooth patient flow in the office.
Medical Receptionist
silicon valley podiatry group
San Jose, USA
07.2020 - 11.2020
- Scheduled patient appointments and coordinated physician calendars effectively.
- Managed incoming phone calls and directed inquiries to appropriate staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Certified Medical Assistant
Glow Surgical Arts
Redwood City, USA
01.2020 - 05.2020
- Assisting in procedures
- Sterile prep
- Sterile cleaning
- Pre and post patient care
- Administration of medication
- Making appointments
- Consults
- Taking payments
Education
Medical assistant certification -
Job Train
Menlo Park, CA12.2019
Skills
- Quality assurance
- Order processing
- EHR and EMR systems
- Insurance verification
- Vital signs monitoring
- Customer service excellence
- Phone etiquette
- Medical records management
- Intake coordination
- Laboratory procedures
- Medical billing knowledge
- Conflict resolution skills
- Epic software proficiency
- Injection techniques (IM, ID, SC)
- Bilingual communication abilities
- HIPAA compliance knowledge
- Office management skills
- Computer literacy
- CPR certification
- Leadership capabilities
- Triage assessment skills
Certification
- Certified Medical Assistant, 01/01/20, Present
- CPR/AED
- LVN
- Driver's License, 03/01/20, 03/01/30
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Clinical Assistant II
Pediatrics medical group
01.2025 - Current
Surgery Scheduler Temp
Stanford Hospital
06.2024 - 10.2024
Medical Assistant II
Pediatrics medical group
02.2024 - 06.2024
Patient Access Representative II
Stanford Health Care
09.2021 - 09.2022
Medical Receptionist
Premier Internal Med
02.2021 - 04.2021
Medical Receptionist
silicon valley podiatry group
07.2020 - 11.2020
Certified Medical Assistant
Glow Surgical Arts
01.2020 - 05.2020
Medical assistant certification -
Job Train