Esperanza Solorio
Kent City,MI
Summary
Proven Office Manager and Medical Assistant with a track record of enhancing operational efficiency at Norton Shores Internal Medicine & Nephrology. Excelled in office administration and customer relations, significantly improving patient satisfaction. Skilled in billing and team supervision, adept at fostering cross-functional collaboration to meet organizational goals.
Overview
10
10
years of professional experience
Work History
Office Manager
Norton Shores Internal Medicine & Nephrology
Norton Shores, Michigan
06.2023 - Current
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Managed office inventory and placed new supply orders.
- Responded to customer and patients' inquiries via phone or email in a professional manner.
- Managed, scheduled and coordinated office functions and activities for employees.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Kept track of the timeclock application to assure that employees had correct timesheets.
- Managed Providers' credentials.
- Managed insurance contracts.
Medical Assistant
Norton Shores Internal Medicine & Nephrology
Norton Shores, Michigan
10.2015 - 06.2023
- Organized patient charts before each day's clinic sessions began.
- Scheduled appointments for patients via phone and in person.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Contacted medical facilities to schedule patients for admission.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Medical Assistant
Metro Health Rockford
Rockford, Michigan
01.2015 - 10.2015
- Scheduled appointments for patients via phone and in person.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Contacted medical facilities to schedule patients for admission.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Administered medications under physician's supervision.
- Explained treatment procedures and physicians' instructions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Education
Registered Medical Assistant -
Grand Rapids Community College
Grand Rapids, MI01-2015
High School Diploma -
Sparta High School
Sparta, MI05-2001
Skills
- Bilingual-Spanish speaking
- Billing exprecience
- Vendor engagement
- Staff hiring
- Bookkeeping
- Team supervision
- Scheduling
- Customer relations
- Office administration
- punctuality
- team player
- Equipment sterilization
- Prescription refills
- Vital signs and examinations
- Immunization administration
Timeline
Office Manager
Norton Shores Internal Medicine & Nephrology
06.2023 - Current
Medical Assistant
Norton Shores Internal Medicine & Nephrology
10.2015 - 06.2023
Medical Assistant
Metro Health Rockford
01.2015 - 10.2015
Registered Medical Assistant -
Grand Rapids Community College
High School Diploma -
Sparta High School