Esperanza Torres
Fresno,CA
Summary
Professional customer service expert with history of delivering exceptional front desk support and client interactions. Known for collaborative approach and ability to adapt to dynamic team needs while maintaining focus on achieving outstanding results, scheduling appointments, and providing accurate information to clients, all while displaying friendly and approachable demeanor.
Overview
14
14
years of professional experience
Work History
Customer Service Receptionist
Maxwell Studio Photography
08.2021 - Current
- Managed front desk operations and ensured seamless customer experiences.
- Scheduled appointments and coordinated logistics for photo sessions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized filing systems for client records and contracts.
- Updated client records regularly, ensuring accurate contact information for future communications or followups.
- Contributed to team success by providing backup support.
- Resolved complex situations calmly, demonstrating professionalism under pressure while maintaining customer focus.
- Developed strong rapport with clients through active listening and empathetic communication skills.
- Organized company documents and maintained accurate filing systems for easy retrieval when needed.
Wine Grape Inspector
Wine Grape Inspection Program
06.2018 - 10.2020
- Conducted thorough inspections to ensure quality standards of grapes before entering the winery.
- Utilized inspection tools and software to document findings and generate detailed reports.
- Trained new staff on inspection protocols, enhancing team efficiency and safety awareness.
- Prepared reports detailing findings of inspections and tests.
- Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
CNA/Home Health Aide
Right At Home Health Care
01.2012 - 06.2019
- Provided compassionate care and support to clients in daily living activities.
- Assisted with medication administration following prescribed guidelines and protocols.
- Monitored client vital signs, reporting changes to healthcare professionals promptly.
- Developed and maintained positive relationships with clients and their families to enhance care quality.
- Implemented individualized care plans, adapting approaches based on client needs and responses.
- Conducted regular assessments of client conditions, ensuring timely interventions when necessary.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Associate of Science - Home Health Care Administration
San Joaquin Valley College
Fresno, CANo Degree - CNA
Cesar Chavez
Fresno, CAGED -
Fresno Adult School
Fresno CaSkills
- Scheduling appointments
- Appointment coordination
- Member support
- Organization
- Calendar management
- Teamwork
- Customer service
Timeline
Customer Service Receptionist
Maxwell Studio Photography
08.2021 - Current
Wine Grape Inspector
Wine Grape Inspection Program
06.2018 - 10.2020
CNA/Home Health Aide
Right At Home Health Care
01.2012 - 06.2019
Associate of Science - Home Health Care Administration
San Joaquin Valley College
No Degree - CNA
Cesar Chavez
GED -
Fresno Adult School
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