Esperanza G. Wright
Oxnard,California
Summary
Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Overview
24
24
years of professional experience
Work History
Housekeeper
Espino Cleaining Services
Oxnard, CA
01.2022 - Current
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Emptied trash receptacles throughout the property.
- Interacted pleasantly with clients and guests when performing daily duties.
Housekeeper
VC Cleaning Proffesionals Inc.
Oxnard, CA
01.2020 - 03.2020
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Emptied trash receptacles throughout the property.
Beauty Consultant
Target
Ventura, CA
09.2019 - 02.2020
- Provided beauty advice and product recommendations to customers.
- Assisted customers in selecting products based on their individual needs and preferences.
- Educated customers on proper application techniques for cosmetics products.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Demonstrated knowledge of the latest makeup trends and techniques.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Customer Service Representative
Lowes Home Improvment
Oxnard, CA
07.2016 - 11.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Front End Supervisor
Sam's Club
Oxnard, CA
07.2012 - 05.2016
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Pharmacy Assistant
Longs Drug Store
Camarillo, CA
09.1999 - 07.2010
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Greeted customers upon arrival at the pharmacy counter.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Delivered quality care to customers through close collaboration with pharmacist.
- Restocked shelves and prepared expired drugs for return.
- Trained new pharmacy staff in procedures and customer service standards.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Helped pharmacy staff prepare medications and fill orders.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Monitored stock levels of both prescription drugs and over-the-counter items.
- Prepared labels for prescriptions and dispensed medications to patients.
Education
Some College (No Degree) - Psychology
Oxnard College
Oxnard, CASkills
- Laundry Management
- Customer Service
- Residential Cleaning
- Restroom Detailing
- Safe Cleaning With Chemicals
- Dusting
- Exceptional Communicator
- Vacuuming and Sweeping
- Teamwork
- Cleaning Methods
- Cleaning Light Fixtures
- Polishing Surfaces
- Exceptional Time Management
- Focused and Detail-Oriented
Timeline
Housekeeper
Espino Cleaining Services
01.2022 - Current
Housekeeper
VC Cleaning Proffesionals Inc.
01.2020 - 03.2020
Beauty Consultant
Target
09.2019 - 02.2020
Customer Service Representative
Lowes Home Improvment
07.2016 - 11.2017
Front End Supervisor
Sam's Club
07.2012 - 05.2016
Pharmacy Assistant
Longs Drug Store
09.1999 - 07.2010
Some College (No Degree) - Psychology
Oxnard College
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