Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Neftaly Espinosa

Longwood,FL

Summary

Reliable and detail-oriented Team Lead successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and shipment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Hardlines Team Lead

Academy Sports + Outdoors
07.2023 - Current
  • Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
  • Processed many background checks daily using NICS website.
  • Monitored customers for signs of security concerns.
  • Assisted customers with purchasing decisions by providing relevant product and regulatory information.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Conducted regular store audits to verify compliance with company policies.
  • Managed efficient cash register operations.
  • Managed returns, exchanges, refunds and repairs in accordance with store policy.

Logistics Team Lead

Academy Sports + Outdoors
12.2022 - 07.2023
  • Managed shipping and receiving team, overseeing training and work assignments.
  • Managed loading, unloading, movement, and sorting of supplies to maintained efficiency in fast-paced environment.
  • Updated and maintained databases to track shipments and inventory.
  • Handled production picking, packing and shipping orders.
  • Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
  • Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
  • Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.

Softlines Team Lead

Academy Sports + Outdoors
01.2021 - 12.2022
  • Managed apparel and footwear employees.
  • Motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
  • Assembled promotional displays to increase brand awareness and attract customers.
  • Assisted in implementation and maintenance of planograms.
  • Updated pricing and signage to complete product displays and educate customers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Education

High School Diploma -

Lake Mary High School
Lake Mary, FL

Skills

  • Bilingual-Spanish
  • Critical Thinking
  • Computer Proficiency
  • Superior Work Ethic
  • Adept at Learning
  • Email Software
  • Inventory Audits
  • Team Management
  • Handling Complaints
  • Problem Solving
  • Shipping and Receiving
  • Train Employees

Languages

Spanish
Native or Bilingual

Timeline

Hardlines Team Lead

Academy Sports + Outdoors
07.2023 - Current

Logistics Team Lead

Academy Sports + Outdoors
12.2022 - 07.2023

Softlines Team Lead

Academy Sports + Outdoors
01.2021 - 12.2022

High School Diploma -

Lake Mary High School

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Neftaly Espinosa