Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic
ESPOIR NIYITANGA

ESPOIR NIYITANGA

Rockford,USA

Summary

Dynamic professional with a proven track record at Kenya Commercial Bank, excelling in data analysis and employee training. Adept at optimizing workflows and enhancing productivity, I effectively collaborated across departments to drive strategic initiatives. Committed to delivering exceptional customer service while fostering positive relationships and improving operational processes.

Reliable Sort Associate with history in warehouse work and logistics. Strong understanding of inventory management, order fulfillment, and distribution processes. Skilled at quickly learning new procedures and tasks while committed to maintaining high quality standards. Previous roles demonstrate commitment to efficiency, team collaboration, and overall operational success.

Overview

4
4
years of professional experience

Work History

Sort Associate PG

AMAZON SORT CENTER
Rockford, IL
05.2023 - Current
  • Cross-trained in other departments within the facility as needed for coverage during peak periods.
  • Met demanding performance targets by working efficiently and backing up sort and dock team members.

MANAGER IN TRAINING

KENYA COMMERCIAL BANKS
Kigali, Rwanda
03.2021 - 12.2023
  • Collaborated with other departments to ensure alignment with overall organizational strategy.
  • Analyzed data to identify areas of improvement in processes, systems, and procedures.
  • Developed strategies to motivate staff members in order to increase productivity levels.
  • Assisted department heads with budgeting, forecasting, and resource allocation.
  • Analyzed sales data from various sources to identify trends in customer preferences.
  • Organized orientation sessions for new hires and provided them with onboarding information.
  • Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.

Customer Service Representative

University of Rwanda
Kigali
03.2022 - 11.2023
  • Developed positive relationships with customers through friendly interactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered customer inquiries via phone, email, and chat.
  • Provided accurate information about products and services to customers.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

Bachelor's Degree - FINANCE

National University of Rwanda
Kigali, Rwanda
11.2023

High School - Mathematics, Chemistry, Biology, Entrepreneurship

Ecole Des Sciences De Gisenyi
Gisenyi, Rwanda
11.2018

Skills

  • Workflow management
  • Process management
  • Data analysis
  • Employee training
  • Problem solving
  • Time management
  • Business administration
  • Human resources
  • Operations oversight
  • Workflow optimization
  • Operations management
  • Public speaking
  • Verbal and written communication
  • Customer service

Additional Information

I hold a regionally United States accredited EQUIVALENT BACHELOR'S degree

Evaluated and transcribed by WORLD EDUCATION SERVICE (WES)

Licensed Illinois Real Estate Broker

References

  • Amelie Murekatete, UT-Tie, 779-348-3659
  • Fatema Frough Alizada, Case Manager, Catholic Charities, 815-520-3069

Timeline

Sort Associate PG

AMAZON SORT CENTER
05.2023 - Current

Customer Service Representative

University of Rwanda
03.2022 - 11.2023

MANAGER IN TRAINING

KENYA COMMERCIAL BANKS
03.2021 - 12.2023

Bachelor's Degree - FINANCE

National University of Rwanda

High School - Mathematics, Chemistry, Biology, Entrepreneurship

Ecole Des Sciences De Gisenyi

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