Esquawie Pittman
Richmond,Virginia
Summary
Front End Supervisor highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. 15 years experience serving up to 20 dinner guests at an upscale restaurant.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Steelhead Management
Richmond, Va
01.2025 - Current
- Implemented process improvements that reduced response times for client inquiries.
- Monitored inventory levels, ensuring optimal stock availability for operational needs.
- Evaluated staff performance regularly, providing feedback to support professional growth.
- Led initiatives to improve team collaboration, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
S L Nusbaum
02.2024 - 12.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
Steelhead Management
Richmond, Va
08.2021 - 12.2024
- Coordinated daily operations to ensure seamless workflow across departments.
- Streamlined communication processes between team members and management for improved efficiency.
- Assisted in training new staff on company policies and operational procedures.
- Developed strategic plans to enhance customer satisfaction and retention rates.
Leasing Consultant
Pinnacle Property Management Services
Richmond, VA
02.2018 - 04.2018
- Resolved conflicts between tenants in the most effective manner.
- Toured the property with prospective tenants and provided a wealth of information in regards to its key features.
- Collected rent and tracked resident payments and information in Yardi.
- Distributed and followed up on tenant renewal notices.
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
- Kept meticulous records of all correspondence with and from tenants.
- Performed background checks on all apartment applicants.
- Held a high approval rating and percentage of customer loyalty.
- Invited prospects to fill out an application upon completion of the property tour.
Leasing Consultant
Kettler Management
12.2017 - 02.2018
- Marketed the property to local businesses through collateral, emails and phone calls.
- Kept meticulous records of all correspondence with and from tenants.
- Collected rent and tracked resident payments and information in Yardi.
- Distributed and followed up on tenant renewal notices.
- Performed background checks on all apartment applicants.
- Escalated any major issues to the property manager for immediate remediation.
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
- Resolved conflicts between tenants in the most effective manner.
- Toured the property with prospective tenants and provided a wealth of information in regards to its key features.
- Invited prospects to fill out an application upon completion of the property tour.
- Maintained connections with clients to encourage repeat business and referrals.
Leasing Consultant
US Residential
04.2017 - 12.2017
- Invited prospects to fill out an application upon completion of the property tour.
- Performed background checks on all apartment applicants.
- Kept meticulous records of all correspondence with and from tenants.
- Resolved conflicts between tenants in the most effective manner.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Oversaw the advertising of properties for web and print media.
- Collected rent and tracked resident payments and information in Yardi.
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
- Distributed and followed up on tenant renewal notices.
Frout End Supervisor
Kroger
Richmond, Va
10.2012 - 04.2017
- Consistently provided professional, friendly and engaging service.
Sales Assocate
Sheetz's
09.2010 - 07.2012
- Cash-out customers, provide good customer service, and make sandwiches, salads and fries for customers,
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
Waitress
Denny's
04.1999 - 11.2006
- Greet, seat, serve guest and other various duties. Cash customers out,
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
Education
High School Diploma - undefined
Hugenot High School
7945 Forest Hill ave1992
Skills
- Organized and efficient server
- Quick problem solver
- Thrives in fast-paced environment
- Committed team player
- Courteous, professional demeanor
- Top-tier, full-service dining background
Timeline
Assistant Manager
Steelhead Management
01.2025 - Current
Assistant Manager
S L Nusbaum
02.2024 - 12.2024
Assistant Manager
Steelhead Management
08.2021 - 12.2024
Leasing Consultant
Pinnacle Property Management Services
02.2018 - 04.2018
Leasing Consultant
Kettler Management
12.2017 - 02.2018
Leasing Consultant
US Residential
04.2017 - 12.2017
Frout End Supervisor
Kroger
10.2012 - 04.2017
Sales Assocate
Sheetz's
09.2010 - 07.2012
Waitress
Denny's
04.1999 - 11.2006
High School Diploma - undefined
Hugenot High School