Summary
Overview
Work History
Education
Skills
Referenceletters
Languages
Timeline
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Esra  Acikgoz

Esra Acikgoz

Jersey City,İstanbul

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.

Overview

7
7
years of professional experience

Work History

Server

Dolma cafe
Jersey City, NJ
07.2023 - 11.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Barista

Athena Cafe
Paramus, NJ
11.2021 - 02.2022
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Barista

Corner cafe
Cliffside Park, NJ
03.2023 - 06.2024
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Cook's Assistant

Camp Friendship
Palmyra, VA
06.2021 - 09.2021
  • Assisted in prepping ingredients for meals by washing, peeling, and cutting vegetables.
  • Stocked kitchen with necessary supplies such as food items, utensils, and equipment.
  • Heated prepared foods in ovens or on grills according to recipes or instructions.
  • Prepared simple dishes like salads, sandwiches, as per instructions from the cook.
  • Cleaned work areas, equipment, utensils, dishes, and silverware between tasks.

Server

Vanilla Cafe
İSTANBUL
05.2018 - 10.2018
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.

Education

Bachelor of Arts - Architecture

Işık University
Istanbul

Skills

  • Food Running
  • Food Delivery
  • Beverage Preparation
  • Table Setting
  • Menu Memorization
  • Menu item recommendation
  • Coffee expertise
  • Order Management

Referenceletters

  • Gökhan Civan, Founder, Producer, ECHOES FİLM, +90 533 270 3911, gokhan.civan@gmail.com, Firuzağa Mahallesi, Beyoğlu, İstanbul, Turkey, I enjoyed working with Esra Açıkgöz. Esra is a bright, hardworking, focused and result oriented team player. I can enthusiastically recommend Esra. She is a highly productive individual with excellent subject matter expertise in her areas of knowledge and knows how to collaborate cross-functionally at different levels to get things done. She will always go the extra mile to ensure everyone wins in the projects she is part of. She is tenacious in driving her tasks and projects to completion and is a pleasure to work with. I strongly recommend Esra Açıkgöz for your organisation.
  • Eren Gokgur, Apps & Gaming Partnerships, Google, +353 87 644 66 08, erengokgur@google.com, Hello, I am writing this recommendation letter for Esra Açıkgöz. I have known Esra for many years and I had witnessed her character attributes in person in many occurrences. Esra is an honest and trusted person, who treats the people around her with value and respect. I've seen her committing the deliverables through her university with a growth mindset. She likes to take on responsibilities that enable her to learn to develop herself. Above all, she does it all with a smile and great enthusiasm and positivity that creates a friendly environment. Throughout her life, I've seen her committing to her responsibilities. She respects the tasks that she is given and works with a great enthusiasm to exceed the expectations. She holds herself accountable by standing behind her responsibilities. I strongly recommend Esra as a trusted and honest person who likes to seek new challenges to grow herself to be a better person and deliver great work. I am more than happy to provide more information to strengthen her candidacy.

Languages

Turkish
Native/ Bilingual

Timeline

Server

Dolma cafe
07.2023 - 11.2024

Barista

Corner cafe
03.2023 - 06.2024

Barista

Athena Cafe
11.2021 - 02.2022

Cook's Assistant

Camp Friendship
06.2021 - 09.2021

Server

Vanilla Cafe
05.2018 - 10.2018

Bachelor of Arts - Architecture

Işık University
Esra Acikgoz