Esra Copur
San Antonio,TX
Summary
Dedicated sales associate with a proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in building rapport, ensuring a positive shopping experience, and managing high-stress situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Mosaista Lightning Store
2021.09 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and organization.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Trained new staff on sales techniques and store policies to foster team productivity.
- Implemented merchandising strategies to optimize product displays and increase visibility.
- Collaborated with management to identify sales trends and improve store performance.
- Resolved customer complaints professionally, enhancing brand loyalty and retention rates.
- Conducted competitive analysis to inform pricing strategies and promotional activities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Teaching
Cukurova University/Faculty of Education
Adana, Turkiye1999-06
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Certification
Phlebotomy Certificate.
Basic life support (CPR and AED) program from AHA
Languages
Turkish
Native or Bilingual
Timeline
Sales Associate
Mosaista Lightning Store
2021.09 - Current
Teaching
Cukurova University/Faculty of Education