Esraa Aly
Orland Park,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Special Education Paraprofessional
Homer School District Adm 33-c
Homer Glen, Illinois
01.2025 - 06.2025
- Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
- Attended professional development sessions related to working with special education populations.
- Encouraged independent thinking, problem solving, and self-advocacy skills among students.
Special Education Paraprofessional
Dearborn Public Schools
Dearborn
11.2022 - 12.2024
- Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
- Attended professional development sessions related to working with special education populations.
- Encouraged independent thinking, problem solving, and self-advocacy skills among students.
Special Education Paraprofessional
Edustaff
Dearborn, Michigan
06.2022 - 11.2022
- Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
- Attended professional development sessions related to working with special education populations.
- Encouraged independent thinking, problem solving, and self-advocacy skills among students.
Customer Service Representative
Same day custom
Taylor, MI
12.2021 - 06.2022
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed customer orders using inventory management software.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to ensure timely order fulfillment.
- Provided product recommendations based on customer preferences and needs.
- Trained new staff on customer service protocols and systems.
- Ensured a positive shopping experience through attentive service and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Retail Sales Associate
Al marwah stores
Alexandria, Egypt
08.2017 - 11.2019
- Completed transactions in an efficient manner while providing excellent customer service.
- Provided product information and answered customer questions.
- Tracked inventory levels throughout the day and restocked items as needed.
Education
Bachelor of Arts - Library And Information Science
Faculty of Arts Libraries And Information Technology
Alexandria , Egypt 09.2007 - 09.2011
Skills
- Customer relationship management
- Inventory management software
- Order processing
- Product knowledge
Languages
English
Full Professional
Arabic
Full Professional
References
References available upon request.
Timeline
Special Education Paraprofessional
Homer School District Adm 33-c
01.2025 - 06.2025
Special Education Paraprofessional
Dearborn Public Schools
11.2022 - 12.2024
Special Education Paraprofessional
Edustaff
06.2022 - 11.2022
Customer Service Representative
Same day custom
12.2021 - 06.2022
Retail Sales Associate
Al marwah stores
08.2017 - 11.2019
Bachelor of Arts - Library And Information Science
Faculty of Arts Libraries And Information Technology
09.2007 - 09.2011