Kate Fitzpatrick
Summary
Compassionate and dedicated paraprofessional with experience supporting students in a special education setting. Skilled in fostering a safe, inclusive, and positive learning environment while assisting students with academic, behavioral, social, and emotional development. Known for patience, strong communication skills, adaptability, and a genuine passion for helping every student reach their full potential.
Overview
15
15
years of professional experience
Work History
Special Education Paraprofessional
Lewis Palmer School District 38
Monument, CO
08.2023 - 05.2024
- Assisted teachers in implementing individualized education plans for students.
- Supported students with disabilities during classroom activities and transitions to enhance engagement and participation.
- Facilitated communication between students and teachers to enhance understanding.
- Monitored student behavior and provided positive reinforcement to encourage positive social interactions.
- Prepared educational materials and organized classroom resources for lessons.
- Collaborated with special education staff to adapt learning strategies, improving accessibility and comprehension for diverse learners.
- Participated in training sessions to improve skills and knowledge in special education practices.
Stay at Home Caregiver
Self Employed
Colorado Springs, CO
10.2014 - Current
- Managed daily schedules and routines for three young children to ensure consistent structure and development.
- Coordinated educational activities and learning experiences to promote children's engagement and learning progress.
- Facilitated communication with teachers and caregivers to support collaborative care and address children's needs.
- Organized household tasks and family events efficiently.
- Maintained a safe and nurturing home environment consistently.
- Supported children's emotional needs through effective listening.
Customer Service Representative
State Farm Insurance Inc
Colorado Springs, Colorado
02.2018 - 09.2020
- Assisted clients with policy inquiries and coverage options.
- Resolved customer complaints through effective communication strategies.
- Maintained detailed records of customer interactions for quality assurance.
- Conducted follow-ups to confirm customer satisfaction and address any remaining concerns.
- Collaborated with team members to improve service delivery processes.
- Resolved customer issues using knowledgeable and friendly service to enhance satisfaction.
- Built strong customer relationships, fostering loyalty and encouraging repeat business.
- Secured Property and Casualty License to enhance qualifications in the insurance industry.
Server
First Watch
Colorado Springs, CO
02.2017 - 01.2018
- Provided exceptional customer service to enhance guest dining experiences.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently during busy dining hours.
- Processed customer orders accurately using POS systems for billing.
- Recommended menu items to guests based on preferences and dietary needs.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Barista Shift Supervisor
Starbucks
Golden, Colorado
06.2013 - 02.2015
- Supervised daily operations, ensuring efficient workflow during peak shifts.
- Trained new baristas in coffee preparation and customer service, enhancing team competency.
- Enforced health and safety standards to maintain a clean work environment.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Fostered teamwork by encouraging collaboration among staff during shift changes.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Resolved customer complaints promptly, maintaining professionalism and customer satisfaction.
Server
Tequila's Mexican Restaurant & Bar
Evergreen, Colorado
05.2011 - 06.2013
- Delivered exceptional customer service in high-pressure dining environment, enhancing guest satisfaction.
- Took and processed food and drink orders accurately.
- Ensured cleanliness and organization of dining area and tables, contributing to a pleasant dining experience.
- Addressed and resolved customer complaints with professionalism and urgency, fostering customer loyalty.
- Managed cash register and processed payments efficiently.
- Collaborated with team members to ensure smooth service flow.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
Bachelor of Arts - Psychology
University of Colorado At Colorado Springs
Colorado Springs, CO05-2021
Skills
- Customer relationship management
- Effective communication
- Team collaboration
- Problem solving
- Time management
- Goal-oriented mindset
- Product knowledge
- Account management
- Sales strategies
- Food service
- POS systems
- Multitasking and organization
Timeline
Special Education Paraprofessional
Lewis Palmer School District 38
08.2023 - 05.2024
Customer Service Representative
State Farm Insurance Inc
02.2018 - 09.2020
Server
First Watch
02.2017 - 01.2018
Stay at Home Caregiver
Self Employed
10.2014 - Current
Barista Shift Supervisor
Starbucks
06.2013 - 02.2015
Server
Tequila's Mexican Restaurant & Bar
05.2011 - 06.2013
Bachelor of Arts - Psychology
University of Colorado At Colorado Springs