Essence Hughes
Nashville,TN
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Meharry Pediatrics
07.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Improved patient flow within clinic by effectively managing appointment scheduling and timely rooming of patients.
Caregiver/Personal Care Assistant
Hickory Gardens
05.2022 - 09.2023
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, managed laundry, and completed assignments
Patient Service Representative
Saint Thomas Hospital
10.2022 - 01.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Balanced deposits and credit card payments each day.
Bio Pharm Tech
AEGIS Labs
02.2022 - 04.2022
- Prepared COVID-19 specimens for testing.
Caregiver
Home Instead Senior Care Home
06.2021 - 02.2022
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Cashier/Customer Service Representative
Lowes Home Improvement
05.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Certified Clinical Medical Assistant
Fortis Institute - Nashville
Nashville, TN08.2023
High School Diploma -
Maplewood High School
Nashville, TN05.2020
Skills
- Specimens Collection and Processing
- Vital Signs Monitoring
- Physician Support
- Medical Billing
- Patient Assessment
- Patient Scheduling
- Medical Terminology
- Customer Service Orientation
- CPR Certification
- Adaptable and Flexible
- Organizational Skills
- Time Management
- Team Work
- Communication Skills
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Certified Clinical Medical Assistant
Meharry Pediatrics
07.2023 - Current
Patient Service Representative
Saint Thomas Hospital
10.2022 - 01.2023
Caregiver/Personal Care Assistant
Hickory Gardens
05.2022 - 09.2023
Bio Pharm Tech
AEGIS Labs
02.2022 - 04.2022
Caregiver
Home Instead Senior Care Home
06.2021 - 02.2022
Cashier/Customer Service Representative
Lowes Home Improvement
05.2020 - 06.2021
Certified Clinical Medical Assistant
Fortis Institute - Nashville
High School Diploma -
Maplewood High School
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