Essence Davis
Akron,OH
Summary
Accomplished leader with extensive experience at Tomtreyco McDonald's, skilled in multi-unit management and team leadership. Proven track record in enhancing operational efficiency and customer satisfaction, highlighted by significant improvements in employee performance and inventory control. Proficient in fostering a collaborative work environment while maintaining high standards of customer satisfaction.
Overview
11
11
years of professional experience
Work History
Area Supervisor
Tomtreyco McDonald's
12.2021 - Current
- Maintained accurate employee performance records, attendance, leave requests, and disciplinary actions
- Resolved customer complaints promptly while ensuring customer satisfaction
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary
- Performed monthly inventory checks to ensure sufficient stock levels for all products
- Evaluated employee performance through reviews and documented results accordingly
- Coordinated employee schedules according to shift changes and availability
- Maintained accurate records of sales, labor, and other costs
- Coordinated team members with a focus on productivity, efficiency, and enhancing customer experience
General Manager
Tomtreyco McDonald's
11.2019 - 12.2021
- Established and maintained effective communication with staff members to ensure efficient operations
- Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales
- Coordinated employee training activities to ensure compliance with company policies and procedures
- Created a positive work environment by developing team-building activities that encouraged department collaboration
- Resolved customer complaints quickly while maintaining high-quality standards of service delivery
- Assisted in the recruitment process by interviewing potential candidates for open positions
- Ensured compliance with applicable laws, regulations, and industry standards of operations management
- Trained employees on duties, policies, and procedures
- Administered employee discipline through verbal and written warnings
Assistant Manager
Tomtreyco McDonald's
03.2018 - 11.2019
- Monitored employee attendance records, timekeeping, and payroll information
- Managed customer service inquiries and complaints promptly
- Effectively resolved conflicts between team members
- Organized schedules and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Enforced company policies and procedures to strengthen operational standards across departments
Shift Manager
WillJen McDonald's
03.2017 - 03.2018
- Coached crew members to optimize performance and motivate them toward more efficient work
- Supervised employees and oversaw quality compliance with company standards for food and services
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Cooperated with coworkers to improve customer experience and manage a restaurant
- Trained new employees on company procedures and policies to facilitate daily tasks and responsibilities
- Supervised ongoing daily production phases
Crew Member
WillJen McDonald's
02.2014 - 03.2017
- Worked well with teammates and accepted coaching from the management team
- Provided excellent customer service by greeting customers and meeting quality expectations
- Worked front counter, drive-thru and other areas
- Kept food preparation area, equipment, and utensils clean and sanitary
- Trained new team members on procedures
Education
High School Diploma -
Kent Roosevelt High School
Kent, OH05-2017
Skills
- Team management
- Inventory control
- Task delegation
- Multi-unit management
Timeline
Area Supervisor
Tomtreyco McDonald's
12.2021 - Current
General Manager
Tomtreyco McDonald's
11.2019 - 12.2021
Assistant Manager
Tomtreyco McDonald's
03.2018 - 11.2019
Shift Manager
WillJen McDonald's
03.2017 - 03.2018
Crew Member
WillJen McDonald's
02.2014 - 03.2017
High School Diploma -
Kent Roosevelt High School
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