Essence Davis
Tomtreyco McDonald's
Akron
1
Certification
13
years of professional experience
Results-oriented professional with extensive expertise in managing multiple sites and optimizing operational processes. Renowned for fostering teamwork and driving results through effective communication and strategic planning. Reliable and adaptable, consistently meeting organizational goals with a focus on continuous improvement and operational excellence. Eager to contribute to team success and further develop professional skills.
Work History
Area Supervisor
4 Years 8 Months- Maintained accurate employee performance records, attendance, leave requests, and disciplinary actions.
- Implemented effective inventory management practices to reduce waste and improve food cost.
- Monitored performance metrics and conducted regular evaluations to identify areas for process improvement.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Implemented safety protocols.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Planned sequence of operations and established schedule.
- Resolved customer complaints promptly while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Evaluated employee performance through reviews and documented results accordingly.
- Maintained accurate records of sales, labor, and other costs.
- Coordinated team members with a focus on productivity, efficiency, and enhancing customer experience.
- Supervised daily operations to ensure compliance with company standards and enhance customer satisfaction.
- Trained and mentored staff on operational procedures, promoting a high-performance work environment.
- Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
- Submitted reports to senior management to aid in business decision-making and planning.
General Manager
2 Years 1 Month- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Coordinated employee training activities to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team-building activities that encouraged department collaboration.
- Resolved customer complaints quickly while maintaining high-quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations, and industry standards of operations management.
- Trained employees on duties, policies, and procedures.
- Administered employee discipline through verbal and written warnings.
Assistant Manager
1 Year 8 Months- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints promptly.
- Effectively resolved conflicts between team members.
- Organized schedules and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Shift Manager
1 Year- Coached crew members to optimize performance and motivate them toward more efficient work
- Supervised employees and oversaw quality compliance with company standards for food and services
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Cooperated with coworkers to improve customer experience and manage a restaurant
- Trained new employees on company procedures and policies to facilitate daily tasks and responsibilities
- Supervised ongoing daily production phases
Crew Member
3 Years 1 Month- Worked well with teammates and accepted coaching from the management team
- Provided excellent customer service by greeting customers and meeting quality expectations
- Worked front counter, drive-thru and other areas
- Kept food preparation area, equipment, and utensils clean and sanitary
- Trained new team members on procedures
Education
High School Diploma
Skills
Team management
Inventory control
Task delegation
Multi-unit management
Operational efficiency
Documentation skills
Reporting skills
Work planning and scheduling
Customer service oversight
Leadership development
Multitasking and prioritizing
Team building and motivation
Scheduling and Time-tracking
Certification
Serv Safe Certified
Interests
Baking
Outdoor Recreation
Cooking
Timeline
Area Supervisor
Tomtreyco McDonald's
12.2021 - CurrentRead More
General Manager
Tomtreyco McDonald's
11.2019 - 12.2021Read More
Assistant Manager
Tomtreyco McDonald's
03.2018 - 11.2019Read More
Shift Manager
WillJen McDonald's
03.2017 - 03.2018Read More
Crew Member
WillJen McDonald's
02.2014 - 03.2017Read More
Kent Roosevelt High School
High School Diploma
Read More
2026 Outstanding Mid Manager
Awarded to 2/9 Mid Managers in the company for leading their team to drive company growth and build a good workplace culture.