Essence Duncans
Pinellas Park,FL
Summary
Goal driven, reliable individual who thrives off of accomplishing tasks. Teamwork or solo projects, I will get the job done in a timely manner. I have superb communication skills with an outgoing, friendly personality to match. I'm also a fast learner.
As an employee, I am insistent on a positive, effective experience. I'm authorized to work in the U.S for any employer. I am easily capable of adapting to various settings quickly. I have honorable accredited volunteering time in several areas including child care schooling and nursing homes, as well as different churches. I have served over 500 volunteer hours alone to the city of Saint Petersburg ,Florida.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Secretary / Office Manager
Mariner Optical
St.Petersburg, Florida
01.2019 - Current
- Schedule Appointments
- Send out faxes/ respond to faxes
- Create accounts for the company
- Customer service with patients and doctors
- Assist patients having physical complications
- File records
- Assemble staff meetings
- Distribute Vision materials and referrals
- Handled incoming calls reminder calls
Team Leader
RCLUB
Pasadena, Florida
11.2017 - 02.2019
- Assure child safety
- Distribute Nutritious Snacks/ meals
- Taught first aide
- Practiced safe life skills with Kindergarten and Pre-K
- Assisted with field trips
- Assisted with homework
Home Health Aide
Harmony Home Health and Hospice
Clearwater, FL
04.2017 - 01.2019
- Assist with administering medications
- Accompanied patients with errands & doctors appointments
- Meal prepped
- Minor house chores
- Assist with showering
Team Lead
McDonald’s
St.Petersburg, Florida
08.2014 - 11.2017
- My obligations when working as a team lead was to assure the staff were scheduled , trained, and took breaks at the appropriate time
- I trainer staff in fire safety and sanitation
- Also my goal was to help the team obtain friendly/ fast customer service.
Education
NHA - Phlebotomy Certified - Phlebotomy
Southern Technical College
Pinellas Park, FL06.2023
Med.Tech - Certified - Medication Tech
Southern Tech Institute
Pinellas Park, FL07.2015
High School Diploma -
Gibbs High School
St. Petersburg, FL06.2015
Skills
- Operations Management
- Report Preparation
- Human Resources
- Relationship Building
- Staff Management
- Bookkeeping
- Employee Supervision
- Customer Service
- Staff Training
- Mail Handling
- Office Management
- Customer Relations
- Scheduling
- File and Data Retrieval Systems
- Policy Development
- Data Entry
- Event Coordination
- Billing
Certification
CPR Certification First Aid Certification
NHA - Phlebotomy certified
Timeline
Secretary / Office Manager
Mariner Optical
01.2019 - Current
Team Leader
RCLUB
11.2017 - 02.2019
Home Health Aide
Harmony Home Health and Hospice
04.2017 - 01.2019
Team Lead
McDonald’s
08.2014 - 11.2017
NHA - Phlebotomy Certified - Phlebotomy
Southern Technical College
Med.Tech - Certified - Medication Tech
Southern Tech Institute
High School Diploma -
Gibbs High School
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