Essence Patton
Long Beach,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Medical Biller
Planned Parenthood
07.2024 - Current
- Verified insurance of patients to determine eligibility.
- Filed and updated patient information and medical records.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Delivered timely and accurate charge submissions.
Medical Biller
Steven Eng Md
04.2023 - 07.2024
- Company Overview: Endocrinology Long Beach
- Ensured accurate billing by verifying insurance eligibility and securing claim numbers for efficient claims processing
- Managed daily billing operations and maintained meticulous records, including processing appeals and facilitating the transfer of medical documents to clients
- Coordinated the billing of hospital charges in accordance with physician directives, contributing to the seamless operation of medical services
- Recorded and reconciled patient and insurance payments, ensuring accuracy and identifying discrepancies to improve financial performance
- Endocrinology Long Beach
Server
San Pedro Fish Market And Restaurant
12.2022 - 01.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Customer Support Specialist
Securitas Security
11.2021 - 12.2022
- Provided customer support by assisting with inquiries, resolving concerns, and ensuring positive interactions with guests and staff
- Collaborated with colleagues to troubleshoot and resolve multifaceted issues, enhancing team efficiency and problem-solving capabilities
- Monitored surveillance systems, documented security incidents, and communicated effectively with management to uphold safety protocols
Customer Service Representative
Home Depot
08.2020 - 02.2021
- Company Overview: Marina Del Rey
- Managed a high volume of inbound communications, including calls, chats, and emails, ensuring timely and effective customer assistance
- Resolved customer inquiries with a focus on de-escalation, consistently maintaining a professional and courteous attitude
- Processed financial transactions and educated customers on billing procedures, facilitating smooth payment operations and customer understanding
- Marina Del Rey
Server
Red Robin
06.2017 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Medical Billing and Coding -
California Healing Arts College
Carson07.2023
Skills
Customer Service
Problem-solving abilities
Data Entry
Money handling abilities
Complaint resolution
Professional telephone demeanor
Product Knowledge
Time Management
POS System Operation
Timeline
Medical Biller
Planned Parenthood
07.2024 - Current
Medical Biller
Steven Eng Md
04.2023 - 07.2024
Server
San Pedro Fish Market And Restaurant
12.2022 - 01.2024
Customer Support Specialist
Securitas Security
11.2021 - 12.2022
Customer Service Representative
Home Depot
08.2020 - 02.2021
Server
Red Robin
06.2017 - 08.2019
Medical Billing and Coding -
California Healing Arts College
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