Essence Seals
Hahira,GA
Summary
Purpose-driven professional with extensive experience in healthcare, administration, and support roles. Demonstrates a strong background in documentation and communication while effectively engaging with diverse populations. Holds a Bachelor's degree in Psychology and is currently pursuing advanced education in counseling, committed to supporting children and families through ethical, organized, and compassionate service. Passionate about fostering positive outcomes and enhancing the well-being of individuals and communities.
Overview
4
4
years of professional experience
Work History
Customer Associate (Remote Call Center)
Conduent State Healthcare LLC
01.2024 - Current
- Handle 60–65+ inbound calls daily in a remote, high-volume healthcare call center environment.
- Serve as the first point of contact for healthcare-related inquiries, service requests, and issue resolution.
- Accurately document service details and caller information while actively listening and navigating multiple applications across dual monitors.
- Maintain strict compliance with HIPAA and PHI regulations when handling sensitive patient information.
- Meet or exceed performance metrics including average handle time (AHT), call quality, schedule adherence, and attendance.
- Collaborate with internal teams to resolve complex requests and improve first-call resolution.
Pre-K Teacher
Brooks County School
07.2023 - 01.2024
- Demonstrated patience, empathy, and effective communication when supporting children and families with diverse needs.
- Maintained detailed documentation and records in compliance with school and state regulations.
- Adapted communication styles to address behavioral, emotional, and developmental concerns.
- Collaborated with parents and staff to address concerns and provide consistent updates.
Sales Associate
Bath & Body Works
09.2021 - 06.2023
- Delivered high-quality customer service in a fast-paced environment.
- Resolved customer concerns professionally while maintaining company standards.
- Accurately handled transactions and followed company policies and procedures.
Education
Bachelor of Science - Psychology
Valdosta State University
Valdosta, GA05-2023
Master of Science - Counselor Education
Valdosta State University
Valdosta, GA05-2027
Skills
Microsoft office and computer skills
Working with Diverse Populations
HIPAA and Confidentiality awareness
Written and verbal communication
Time management and productivity
Attention to detail
Customer service and client support
Data entry and information accuracy
Documentation and records management
Timeline
Customer Associate (Remote Call Center)
Conduent State Healthcare LLC
01.2024 - Current
Pre-K Teacher
Brooks County School
07.2023 - 01.2024
Sales Associate
Bath & Body Works
09.2021 - 06.2023
Bachelor of Science - Psychology
Valdosta State University
Master of Science - Counselor Education
Valdosta State University