Essence Walker
Houston,TX
Summary
Professional management professional with solid background in overseeing operations and ensuring smooth execution of daily tasks. Expertise in team collaboration, conflict resolution, and maintaining high standards in service delivery. Strong focus on achieving results, adapting to changing needs, and fostering reliable and efficient work environment. Skilled in staff supervision, customer service, and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ramp Supervisor
Swissport Cargo Services
10.2024 - Current
- Achieved timely flight departures through effective management of ground handling services, including baggage handling, fueling, and cabin cleaning.
- Established clear expectations for each team member''s roles and responsibilities, providing guidance and support to achieve operational goals.
- Maintain accurate records of all ramp activities for reporting purposes.
- Ensured compliance with all regulatory requirements for airport operations by staying current on industry standards and guidelines.
- Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Duty Manager
Unifi
03.2024 - 09.2025
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed and implemented new procedures and policies to improve operational productivity.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Mentored and supported junior staff members to apply best practices and follow procedures.
Duty Manager
PrimeFlight
06.2023 - 09.2023
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed and implemented new procedures and policies to improve operational productivity.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Mentored and supported junior staff members to apply best practices and follow procedures.
Duty Manager
Swissport Cargo Services
12.2022 - 06.2023
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed and implemented new procedures and policies to improve operational productivity.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Mentored and supported junior staff members to apply best practices and follow procedures.
Cargo Supervisor
Swissport Cargo Services
12.2021 - 12.2022
- Supervised warehouse operations by managing employees during shifts.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Supported production workers in meeting goals without compromising safety and compliance.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Kept crew in line with airport, OSHA, TSA, FAA and other applicable regulations.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Deiced aircraft before takeoff for safety during inclement weather.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Cargo Lead
Swissport Cargo Services
12.2020 - 12.2021
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Used forklifts and pallet jacks to relocate products.
- Wrapped pallets in shrink wrap prior to loading.
- Loaded, unloaded and moved material to and from storage and production areas.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Mentored and guided employees to foster proper completion of assigned duties.
- Operated weigh scales. Prepared and attached labels detailing relevant data containers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated all ground crew activities to complete objectives on schedule.
Logistics Associate
Harbor Freight Tools
08.2019 - 12.2019
- Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
- Changed sales floor signs to show current pricing and support product promotions.
- Used hand-held scanners and physical logs to accurately track item movements.
Transporter
Managed Labor Solutions
01.2018 - 05.2019
- Scanned and organized the parking lot daily
- Created daily inventory
- Transported vehicles to and from dealerships
- Assisted with vehicles that needed parts and repairs
- Prepared cars to be purchased
- Called in tows for stalled vehicles
- Assisted customers and vendors
Package Handler
FedEx
09.2018 - 01.2019
- Used hand-held scanners and physical logs to accurately track item movements
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility
- Prepared pallets of boxes for easy transportation between customer and storage locations
- Sorted items according to its destination
- Removed jams and unblocked conveyor system to maintain flow of goods
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions
Education
Bachelor of Arts - Business Aviation
Purdue Global
West Lafayette, INHigh School Diploma -
North Forest High School
Houston, TX2016
Skills
- Customer service-oriented
- Problem-solving
- Warehouse operations
- Computer proficient
- Driving and transportation
- Fast learner
- Strong work ethic
- Machine operation
- Aviation and transportation
- Staff Management
Accomplishments
- Supervised team of 200+ staff members.
Certification
- Certified Loader Operator, Swissport - 2019-2023
- Certified Push Back Operator, Swissport - 2020-2023
- Certified De-Icing Supervisor, Swissport - 2021-2022
Timeline
Ramp Supervisor
Swissport Cargo Services
10.2024 - Current
Duty Manager
Unifi
03.2024 - 09.2025
Duty Manager
PrimeFlight
06.2023 - 09.2023
Duty Manager
Swissport Cargo Services
12.2022 - 06.2023
Cargo Supervisor
Swissport Cargo Services
12.2021 - 12.2022
Cargo Lead
Swissport Cargo Services
12.2020 - 12.2021
Logistics Associate
Harbor Freight Tools
08.2019 - 12.2019
Package Handler
FedEx
09.2018 - 01.2019
Transporter
Managed Labor Solutions
01.2018 - 05.2019
Bachelor of Arts - Business Aviation
Purdue Global
High School Diploma -
North Forest High School