Essence Webb
Nyack
Summary
Detail-oriented Pharmacy Technician with expertise in medication dispensing, patient education, and effective communication. Committed to enhancing customer satisfaction through exceptional service and conflict resolution.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Koblins Pharmacy
Nyack
02.2020 - Current
- Dispensed medications accurately to patients and healthcare providers.
- Managed inventory levels to ensure medication availability and compliance.
- Assisted pharmacists with medication therapy management and patient consultations.
- Processed prescriptions using pharmacy software for efficiency and accuracy.
- Educated patients on medication usage, side effects, and storage requirements.
- Trained new staff on pharmacy procedures and best practices for customer service.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Received payment from customers and processed credit card transactions when necessary.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Operated cash registers to accept payments from customers.
- Answered telephones to respond to questions or requests.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
Education
Associate of Arts - Liberal Arts And Sciences
Rockland Community College
Suffern, NY05-2023
High School Diploma -
Nyack High School
Nyack, NY06-2014
Skills
- Medication dispensing
- Pharmacy software
- Inventory management
- Prescription processing
- Patient education
- Customer relationship management
- Data entry accuracy
- Attention to detail
- Effective communication
- Conflict resolution
- Time management
- HIPAA
- Point of sale systems proficiency
- Answering customer questions
- Confidentiality and HIPAA
- Quality assurance and control
References
References available upon request.
Timeline
Pharmacy Technician
Koblins Pharmacy
02.2020 - Current
Associate of Arts - Liberal Arts And Sciences
Rockland Community College
High School Diploma -
Nyack High School