Summary
Overview
Work History
Education
Skills
Timeline
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Essence Wilson

Memphis,TN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

It Support Associate

Sedgwick
Memphis, TN
01.2022 - Current
  • Updates computer maintenance management system (cmms), customer service database, and spreadsheets as needed with updated service information
  • Schedules shipments and monitors returns within Excel
  • Contacts former employees to facilitate the process of returning provided technical equipment through FedEx
  • Responds to customer inquires and concerns
  • Follows up with customers to ensure customer satisfaction.

Customer Support Specialist

AT&T
12.2021 - 01.2022
  • Answer customer calls regarding technical and billing issues
  • Process warranty claims, new device orders, upgrade plan and feature changes
  • Thoroughly educate customers on devices, products and plan features

Customer Account Executive

Comcast
07.2018 - 09.2020
  • Worked diligently in a fast paced call center environment
  • Performed clerical tasks using Microsoft Office applications
  • Meet aggressive sales goals and achieve overall performance goals of the organization

Approvals Specialist

United Health Services
04.2016 - 06.2018
  • Communicate effectively with insurance adjusters to get patients authorized for treatments
  • Process accounts receivable
  • Examine claims and verify insurance eligibility
  • Verify payer for medical bills due to work related injuries

Education

Certificate of Administrative Office Technology -

Tennessee College of Applied Technology
2018

High School Diploma -

Kirby High School
Memphis, TN
05.2016

Skills

  • Skills & Abilities
  • Problem solving
  • Microsoft Office – Word & Excel
  • Call Documentation
  • Ordering Processing
  • Data Entry
  • 65 WPM

Timeline

It Support Associate

Sedgwick
01.2022 - Current

Customer Support Specialist

AT&T
12.2021 - 01.2022

Customer Account Executive

Comcast
07.2018 - 09.2020

Approvals Specialist

United Health Services
04.2016 - 06.2018

Certificate of Administrative Office Technology -

Tennessee College of Applied Technology

High School Diploma -

Kirby High School

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Essence Wilson