ESSIE CAMPBELL
Summary
Enthusiastic Sales and Customer Service professional with experience in driving customer satisfaction and revenue growth. Strong focus on team collaboration and achieving results. Reliable and adaptable with skills in customer relationship management, problem-solving, and effective communication. Known for meeting and exceeding targets in fast-paced environments. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
1
1
Certification
Work History
BANK SALES AND SERVICE REPRESENTATIVE
USAA Federal Savings Bank
04.2018 - Current
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Identified new sales opportunities through research, networking, and attending industry events.
- Cultivated long-term client relationships by maintaining open communication channels and providing exceptional service.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
Accounts Receivable and Collections Specialist
Ford Motor Credit Company
07.2017 - 04.2018
- Managed a portfolio of key customer accounts to ensure prompt payment and maintain strong relationships, contributing to customer retention and satisfaction.
- Optimized collections strategies by analyzing trends in delinquent accounts and implementing targeted solutions.
- Assisted in month-end closing activities, providing timely data for financial reporting purposes.
- Participated in cross-functional projects aimed at improving overall financial management within the organization.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Initiated repossession process or service disconnection upon failure of other collection methods.
Customer Service Representative
Xfinity Comcast
11.2012 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma -
LAKENHEATH HIGH SCHOOL
APO, AE (US MILITARY BASE)Bachelor of Arts - Business Management
WEBER INTERNATIONAL UNIVERSITY
Babson Park, FLBachelor of Arts - BUSINESS OPERATIONAL MANAGEMENT
University of Phoenix
Tempe, AZSkills
- CRM software proficiency
- Product and service knowledge
- Closing talents
- Interpersonal communication skills
- Account development
- Customer service excellence
- Call center experience
- Customer Relationship Management
- Customer Retention
- Training development aptitude
- Service standard compliance
Certification
- Property and Casualty License - CO Department of Insurance.
Timeline
BANK SALES AND SERVICE REPRESENTATIVE
USAA Federal Savings Bank
04.2018 - Current
Accounts Receivable and Collections Specialist
Ford Motor Credit Company
07.2017 - 04.2018
Customer Service Representative
Xfinity Comcast
11.2012 - 07.2017
- Property and Casualty License - CO Department of Insurance.
High School Diploma -
LAKENHEATH HIGH SCHOOL
Bachelor of Arts - Business Management
WEBER INTERNATIONAL UNIVERSITY
Bachelor of Arts - BUSINESS OPERATIONAL MANAGEMENT
University of Phoenix
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