Esstephanie Saucedo
Lewisville
Summary
Results-driven assistant manager with a proven track record in team leadership, decision-making, and problem-solving. Achieved significant improvements in operational efficiency and customer satisfaction through effective staff training and streamlined processes.
Dynamic professional with extensive experience in retail operations and office management. Skilled in enhancing team performance and customer service through strategic planning and staff development. Committed to optimizing processes to drive business growth and improve client relations.
Accomplished assistant manager specializing in team motivation and operational excellence. Expertise in streamlining processes and fostering a positive work environment, leading to improved customer satisfaction and team productivity.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
13
13
years of professional experience
Work History
Assistant Manager
A-max Auto Insurance
Lewisville, TX
06.2018 - Current
- Streamlined claims processing procedures, enhancing efficiency and accuracy in service delivery.
- Mentored junior staff on best practices for customer service and claims management.
- Implemented training programs that improved team performance and client satisfaction scores.
- Developed strategic initiatives to optimize policy renewals and new business acquisition rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enhanced team productivity by streamlining operational processes.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Office Manager
Baja Auto Insurance
Lewisville, TX
01.2014 - 05.2017
- Streamlined office operations, enhancing workflow efficiency and reducing processing times.
- Managed scheduling and coordination of staff activities to optimize resource allocation.
- Implemented new filing systems, improving document retrieval and organization.
- Trained and mentored junior staff on office procedures and best practices.
- Led initiatives to enhance customer service protocols, resulting in improved client satisfaction rates.
- Analyzed operational processes, identifying areas for improvement and implementing strategic changes.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
High School Diploma -
Lewisville High School
Lewisville, TXNo Degree -
The North Central Texas College
Flower Mound, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Sales strategies
- Customer relationship management (CRM)
- Strategic planning
- Staff development
- Sales growth
- Policy enforcement
- Schedule oversight
- Promotional planning
- Multitasking and organization
- Team collaboration
- Strategic thinking
- Marketing
- Team motivation techniques
- Customer service and satisfaction
- Computer skills
- Teamwork and collaboration
- Problem resolution
- Multitasking Abilities
- Organizational skills
- Active listening
- Scheduling and coordinating
Timeline
Assistant Manager
A-max Auto Insurance
06.2018 - Current
Office Manager
Baja Auto Insurance
01.2014 - 05.2017
High School Diploma -
Lewisville High School
No Degree -
The North Central Texas College