Esteban Castro
San Antonio,TX
Summary
My career objective is to find opportunities where growth is accessible and within reach, particularly in administration. I aim to hold purpose and make a difference, so it is important for it to be meaningful so that I can impact my peers and colleagues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Server
Stone Werks
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
ASSISTANT GENERAL MANAGER
PAESANOS RIVERWALK
01.2009 - 01.2022
- Sales up to $45k/night while leading a staff of up to 60 employees
- Hold daily staff meetings to discuss expectations and daily goals-Hire/Train/Fire Staff
- Uphold positive workplace and promote time management when it comes to guest experience
- Identified areas that needed improvement & implemented ideas for higher efficiency/performance.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
AFTER SCHOOL ASSISTANT
KIDS INVOLVEMENT NETWORK (N.E.I.S.D)
01.2012 - 01.2015
- Assist in maintaining supervision of small group activities
- Assist in implementation of daily enrichment plans
- Assist in planning and directing daily recreational activities.
- Kept children between ages of 11 and 14 safe and secure with vigilant oversight.
- Developed strong problem-solving skills when addressing conflicts or disputes that arose among students during the after-school hours.
- Developed trusting relationships with both students and parents, fostering a supportive and welcoming environment for all participants.
- Managed daily attendance records and communicated any concerns or updates to parents or guardians promptly.
- Established clear expectations for behavior during after-school hours, maintaining a respectful atmosphere conducive to learning.
- Interpreted for speaking-speaking parents and guardians
Education
BACHELOR OF ARTS IN MULTIDISCIPLINARY STUDIES -
UNIVERSITY OF TEXAS AT SAN ANTONIO
05.2017
Associate of Arts - Special Education And Teaching
SAN ANTONIO COLLEGE
San Antonio, TX12.2014
Skills
- Strategic planning
- Mentoring/Training
- Public speaking
- Staff Scheduling
- ServSafe Manager-Certified by NRA
- EC-6, 4-8, EC-12 Special Education
- Experience in volunteer work - Children's Association for Maximum Potential 2
Languages
Spanish
Native or Bilingual
Timeline
Server
Stone Werks
04.2023 - Current
AFTER SCHOOL ASSISTANT
KIDS INVOLVEMENT NETWORK (N.E.I.S.D)
01.2012 - 01.2015
ASSISTANT GENERAL MANAGER
PAESANOS RIVERWALK
01.2009 - 01.2022
BACHELOR OF ARTS IN MULTIDISCIPLINARY STUDIES -
UNIVERSITY OF TEXAS AT SAN ANTONIO
Associate of Arts - Special Education And Teaching
SAN ANTONIO COLLEGE
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