Esteban Davis

Working independently while performing a wide range of administrative and clerical duties. Provides support to ensure the successful day to day operation of all programs. Oversee work and provide tasks to student interns. Communicate with visitors and stakeholders when needed.

Oversee 200 plus districts in the West Texas area while overseeing their equipment setups.
Annual Certification/ Inventory taken every fiscal year.
Delegating different tasks for team members to assist during deliveries.
Planning travel arrangements, budget planning throughout the year to deliver setups to school districts.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Coordinated patient scheduling, check-in, check-out and payments for billing.

Adhered to strict HIPAA guidelines to protect patient privacy. Managed multi-line phone system and pleasantly greeted patients. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.

Provided excellent customer service, developing and maintaining client relationships.

Processed payments and applied to customer balances.

Worked in call center environment handling manual and automatically dialed outbound calls.

Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.

Assisted hard of hearing, deaf and speech impaired clients through special devices.

Provided face-to-face and written communication assistance via email, chat and video software.

Connected to client calls in times of needed assistance for communication.

Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.

Answered questions regarding meter readings and deescalated situations regarding tickets or other information.

Repaired non-functioning meters and tested to verify operational status.

Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Handled over 100 incoming telephone calls, emails and chat requests.

Completed transactions for customers and capitalized on opportunities to cross-sell products and services.

Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.

Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.

Increased sales and customer satisfaction through personalized servicing.

Assisted call-in customers with questions and orders.

Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.