Esteban Gomez
Restaurant Worker
Port Saint Lucie,FL
Overview
4
4
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Restaurant Waiter
Luso Flavors
Port Saint Lucie, FL
06.2021 - 07.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Informed customers about daily and seasonal specials.
Chef De Cuisine
7ty One
Miami Beach, FL
05.2020 - 04.2021
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
- Verified compliance in preparation of menu items and customer special requests.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Developed kitchen staff through training, disciplinary action and performance reviews.
Restaurant Busser
Las Vegas Cuban Cousin
North Miami Beach, FL
03.2019 - 04.2020
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Restaurant Manager
Dulce Desliz
01.2018 - 02.2019
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Education
High School Diploma -
Colegio Divino Salvador
Colombia 02.2004 - 12.2014
No Degree - Architecture
Universidad San Buenaventura
Colombia 05.2001 -
Skills
Guest relations management
Bill computation
Accurate money handling
Cash handling
Guest relations
Upselling techniques
To-go order preparation
Intelligent and able to learn something new
I am a person who enjoys learning something new and because of that I am someone committed, attentive, who acquires new skills quickly, besides that, I like to be nice to the people I meet
Timeline
Restaurant Waiter
Luso Flavors
06.2021 - 07.2022
Chef De Cuisine
7ty One
05.2020 - 04.2021
Restaurant Busser
Las Vegas Cuban Cousin
03.2019 - 04.2020
Restaurant Manager
Dulce Desliz
01.2018 - 02.2019
High School Diploma -
Colegio Divino Salvador
02.2004 - 12.2014
No Degree - Architecture
Universidad San Buenaventura
05.2001 -