Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Esteban Gonzales Jr

San Benito,TX

Summary

Committed and hardworking employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Supports the Border Patrol's mission to keep America's boundaries safe. Understands the importance of all components that go into protecting American interests and securing the Nation.

Overview

2
2
years of professional experience

Work History

Call Center Representative

TaskUs
San Benito, TX
09.2021 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.

Education

High School Diploma -

Rio Hondo High School
Rio Hondo, TX
05-2020

Skills

  • Customer Service
  • Quality Assurance
  • Problem-Solving Skills
  • Answering Questions
  • System Documentation
  • Gathering Information
  • Documentation and Reporting
  • Product Knowledge
  • Resolving Issues
  • Verbal and Written Communication

References

References available upon request.

Timeline

Call Center Representative

TaskUs
09.2021 - Current

High School Diploma -

Rio Hondo High School
Esteban Gonzales Jr