Esteban Lara
Miles,TX
Summary
Dedicated theater technology assistant with over 16 years of experience in troubleshooting and preventive maintenance. Recognized for improving customer satisfaction through effective training and swift resolution of technical issues. Committed to fostering a safe and organized environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Theater Technology Assistant/Assistant Manager
Cinemark Tinseltown
San Angelo, TX
01.2010 - Current
- Implemented upgrades to hardware and software, resulting in enhanced system performance and user satisfaction.
- Assisted in training new staff on technology tools and software applications for improved service.
- Assisted in training new staff on technology tools and software applications for improved service delivery.
- Coordinated with IT teams to resolve technical issues swiftly, minimizing downtime during business hours.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Maintained compliance with health and safety regulations, ensuring a safe environment for both staff and customers.
- Enhanced user experience by troubleshooting software and hardware issues in a timely manner.
- Conducted routine maintenance inspections to ensure safety and functionality of equipment.
- Enhanced workplace safety with regular inspections of tools and facilities, ensuring compliance with industry standards.
- Replaced worn or damaged parts to restore equipment functionality.
Cashier/Theatre Usher
Cinemark Tinseltown
San Angelo, TX
03.2008 - 07.2009
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash drawer, ensuring proper change distribution and adherence to cash handling protocols.
- Assisted customers with inquiries, providing information on showtimes and promotions.
- Collaborated with team members to maintain cleanliness and organization of front-of-house areas.
Education
No Degree - Basic Course
Howard College
San Angelo, TX2010
High School Diploma -
Verisbest ISD
Veribest, TX05-2009
Skills
- Hardware installations
- User support
- Troubleshooting network issues
- Problem solving
- Audio-visual setup
- Preventive maintenance
- Mechanical repair
- Infrastructure maintenance
- Multitasking
- Troubleshooting skills
- Multitasking Abilities
- Time management
- Customer service
- Technical problem solving
Certification
- TABC, Cinemark - 12/2024
- Manager Food Handlers, Cinemark - 09/2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Theater Technology Assistant/Assistant Manager
Cinemark Tinseltown
01.2010 - Current
Cashier/Theatre Usher
Cinemark Tinseltown
03.2008 - 07.2009
No Degree - Basic Course
Howard College
High School Diploma -
Verisbest ISD