Esteban Marin
San Angelo,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Optician Technician
LammDavid Eyecare
San Angelo, TX
12.2019 - Current
- Provided customers with information about vision care products and services.
- Trained new employees on the use of equipment used in the lab.
- Promoted healthy vision by counseling and educating patients.
- Maintained accurate records of financial transactions.
- Generated monthly financial reports for management review.
- Managed customer complaints regarding billing errors or discrepancies.
- Delivered marketing strategy updates to upper-level managemen
- Resolved customer complaints in a timely manner.
- Prepared monthly financial statements for each account.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed accounts for payments received or approved credit arrangements.
Key-Manager
Twinpeaksrestaurants
San Angelo, TX
08.2017 - 12.2019
- Managed daily operations of the store, ensuring smooth and efficient functioning.
- Conducted performance reviews for staff members on a regular basis.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Generated daily, weekly, monthly, quarterly, and annual reports using various software tools.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created training modules and documentation to train staff.
Education
Some College (No Degree) - Finance
Angelo State University
San Angelo, TX05-2025
Skills
- Staff Training
- Training & Development
- Invoice Processing
- Invoicing and Billing
Timeline
Optician Technician
LammDavid Eyecare
12.2019 - Current
Key-Manager
Twinpeaksrestaurants
08.2017 - 12.2019
Some College (No Degree) - Finance
Angelo State University
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