Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Esteban Mendez IV

Bakersfield,CA

Summary

Energetic Reservation Specialist with a dedication to delivering the highest level of customer service possible. Superior telephone and email etiquette and excellent communication skills. Service oriented and adept at upselling. Over 5 years of experience managing multi-task situations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Manager

Pizza Hut
07.2021 - Current
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Excelled in every store position and regularly backed up front-line staff.

Shift Manager

Taco Bell
06.2020 - 05.2024
  • Promoted a positive work environment through open communication and constructive feedback.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.

Service Associate

Reading Cinemas
11.2019 - 09.2022
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Increased workshop profits by effectively upselling additional services during client interactions.
  • Contributed to positive store reviews by delivering outstanding customer care consistently.

Education

High School Diploma -

Golden Valley High School
Bakersfield, CA
06-2020

Skills

  • Customer service focus
  • Accurate money handling
  • Opening and closing procedures
  • Training and mentoring
  • Inventory controls
  • Production cycling
  • Problem-solving abilities
  • Multitasking

Certification

  • Foodservice Management Professional (FMP) - National Restaurant Association Educational Foundation.

Timeline

Shift Manager

Pizza Hut
07.2021 - Current

Shift Manager

Taco Bell
06.2020 - 05.2024

Service Associate

Reading Cinemas
11.2019 - 09.2022

High School Diploma -

Golden Valley High School

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Esteban Mendez IV