Esteban Munoz

Investigation

• Conducted full claim investigations and reported updates and legal actions.
• Followed up with customers on unresolved issues.
• Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
• Prepared insurance claim forms or related documents and reviewed for completeness.
• Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.

• Edited, toned, captioned, and uploaded photographs for publication.
• Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
• Displayed portfolio to show off best work to potential clients and promote skills and value.
• Took photos from different angles and perspectives to capture perfect images.

• Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
• Completed customer applications and updated records to reflect current information.
• Documented customer interactions and transactions for accurate, up-to-date records.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Maintained contact with claimants and attorneys to determine treatment status.

• Followed up with customers on unresolved issues.
• Interviewed policyholders to verify information and obtain additional details.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Examined reports, accounts, and evidence to determine integrity and accuracy of information.

• Utilized dispatch software to enter customer location, type of service, and cost of service.
• Utilized customer feedback to improve customer service.
• Assisted in resolving customer complaints and grievances.
• Monitored vehicle locations to coordinate timely arrivals.
• Provided customers with information on tow services.