Esteban Peña
HEREDIA,HEREDIA
Summary
Proactive and meticulous Program Manager with a track record of dedicated problem-solving. Bringing over 6 years of valuable expertise to drive forward company objectives. Known for meticulous attention to detail and proficiency in coordinating projects, programs, and implementing improvements to achieve organizational goals
Overview
5
5
years of professional experience
Work History
Program Manager
Amazon
Costa Rica
09.2020 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Provided program management expertise in Six Sigma strategies and agile methods, practices and execution.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
Manager of Operations
Amazon
Costa Rica
11.2018 - 01.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Assisted in recruiting, hiring and training of team members.
- Led operational improvements through detailed analysis and deep dives into processes, identifying inefficiencies and implementing solutions to streamline workflows and increase productivity.
Education
Bachelor of Science - Industrial Engineering
Universidad Fidelitas
Heredia10.2025
Professional Credential - Six Sigma Green Belt Certification
Sprint Team Consulting
Mexico06.2017
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Process Improvement
- Team Leadership
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Program Manager
Amazon
09.2020 - Current
Manager of Operations
Amazon
11.2018 - 01.2020
Bachelor of Science - Industrial Engineering
Universidad Fidelitas
Professional Credential - Six Sigma Green Belt Certification
Sprint Team Consulting