Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esteban Perez

Greensboro

Summary

Dynamic professional with a proven track record at Pacsun, excelling in team leadership and customer service. Skilled in money handling and staff training, I foster positive work environments and enhance customer experiences. Recognized for boosting sales through effective collaboration and maintaining brand integrity, I am committed to driving operational success.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Pacsun
11.2021 - 02.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Operations (Daily Deposit Logs, Scheduling)
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Shipment and Processing new product and ensuring proper placement within backstock/ storefront.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Team leadership and development as well as hiring and interviewing.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Visual Floorboard and arrangement of product as per the guides provided by district.


Brand Ambassador

Forever 21
10.2022 - 08.2023
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Consulting on fashion and latest trends with customers.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Cashier
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Ensuring proper placement and zoning to reduce/prevent shrinkage and product loss.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Advertised Forever 21 Credit Card and account application to consumers to take advantage of company exclusive deals and offers

Education

Associate of Science - Biology

Guilford Technical Community College
Jamestown, NC
05-2026

Skills

  • Customer service
  • Communication and Zoning
  • Money handling
  • Customer relations
  • Staff training and development
  • Team leadership
  • Decision-making

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Brand Ambassador

Forever 21
10.2022 - 08.2023

Assistant Manager

Pacsun
11.2021 - 02.2025

Associate of Science - Biology

Guilford Technical Community College

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