Esteban Yepes Poveda
Kissimmee
Summary
Experienced specialist with a passion for delivering outstanding service. Self-motivated, team player with strong organizational and interpersonal skills. Always looking to learn new skills, take on extra responsibilities, and grow professionally. Communicated with customers to determine needs and make a good performance.
Overview
5
5
years of professional experience
Work History
Sales Specialist
AT&T
Orlando
11.2025 - Current
- Developed tailored solutions to meet customer needs, enhancing satisfaction and loyalty.
- Executed sales strategies to drive revenue growth in competitive markets.
- Mentored junior sales team members, fostering skills and improving overall performance.
- Collaborated with cross-functional teams to streamline product launches and promotional campaigns.
- Conducted training sessions on new technologies and product features for staff and customers.
- Built strong relationships with key clients, resulting in repeat business and referrals.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Head Coach
ORLANDO CITY SOCCER
Orlando
05.2023 - 11.2025
- Orlando City Soccer School Poinciana
- Orlando City Soccer School Hunters Creek
- Assessing student's academic achievements and behaviors to determine their continued participation in the team.
- Developing exercise and training programs to meet team strategy and individual player's needs.
- Monitoring and inspecting common areas and playing fields and ensuring the playing equipment are in good condition.
- Setting clear performance targets for the team and individual players and regularly evaluating the players and team achievements.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Enhanced player skills through focused coaching, personalized feedback, and tailored drills.
- Conducted regular meetings with players to discuss strategies, techniques, and game plans.
Server/Carver
TEXAS DE BRAZIL
Orlando
10.2023 - 02.2025
- Collaborated closely with kitchen staff to ensure timely delivery of freshly carved meats during buffet-style events.
- Received recognition for exemplary service through numerous positive customer reviews and feedback surveys.
- Safeguarded company reputation by upholding exceptional presentation standards for all displayed meats.
- Participated in ongoing training opportunities to stay current with industry trends and best practices in meat carving techniques.
- Assisted customers with special requests, ensuring their needs were met in a timely manner.
- Implemented feedback from customers to improve service quality and menu offerings.
- Prepared checks, itemizing total meal costs and taxes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Pool Technician
WESTGATE LAKES RESORT AND SPA
Orlando
06.2022 - 09.2023
- Water Quality
- Minor repairs
- Maintenance at pumps room's and Chemicals Area's
- Manage of valves and Basic tools
- Backwashing
- Handled customer complaints with empathy and composure
- Basic Plumbing
- Diagnosed problems, including clogs, leaks, and cracked pipes.
- Completed repairs.
- Performed field inspections of completed projects.
- Worked with a team to research and develop new products and improve customer experience.
- Took inventory and procured necessary supplies.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Ensured that common supplies were readily available at all times.
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
Head Coach
ISRAEL VILORIA FC
Bogotá
01.2021 - 05.2022
- Assessing students academic achievements and behaviors to determine their continued participation in the team.
- Developing exercise and training programs to meet team strategy and individual players needs.
- Monitoring and inspecting common areas and playing fields and ensuring the playing equipment are in good condition.
- Setting clear performance targets for the team and individual players and regularly evaluating the players and team achievements.
Retail Sales Associate
ETB
Bogotá
01.2021 - 05.2022
- Helped facilitate and create efficient client customer interactions by analyzing data.
- Provided information on product, shipping and service questions.
- Worked on team projects for new products and services available to clients.
- Delivered exceptional customer service to enhance shopping experiences and foster loyalty.
- Implemented visual merchandising strategies to optimize product display and drive sales.
Education
Some College (No Degree) -
Brigham Young University / BYU Pathway
Orlando, FL 03.2022 -
HIGH SCHOOL -
Colegio Castilla IED
Bogotá, ColombiaNATIONAL D COACHING LICENSE -
U.S. Soccer's Learning Center
Orlando, FLSkills
- Strong Work Ethic
- Guest Engagement
- Motivational leadership style
- Team Management
- Safety Procedures
- Exceptional customer service
- Fluent Bilingualism
- Tactical knowledge
- Safety understanding
References
- Rene Rodriguez, Westgate Lakes Resort and Spa, Orlando, FL, (407) 585-9837, Pool's Department Supervisor
- Christian Rodriguez, Westgate Lakes Resort and Spa, Orlando, FL, (321) 278-5628, Pool's Department
- Juan Pablo Gomez, Orlando City Soccer School Poinciana, Orlando, FL, +1 (689) 465-1979, Academy Director
- Jarlene Cortes, Texas de Brazil, Orlando, FL, (787) 975-9492, Assistant Manager
Languages
- English
- Portuguese
- Spanish, First Language
- English, C1 Advanced
- Portuguese, Intermediate
Certifications Courses
- Florida Youth Soccer Association - U.S Soccer Grassroots Certification
- Florida Youth Soccer Association - TOPSoccer Coaching Certification
- Certified Pool and Spa Operator (CPO)
- ServSafe
Timeline
Sales Specialist
AT&T
11.2025 - Current
Server/Carver
TEXAS DE BRAZIL
10.2023 - 02.2025
Head Coach
ORLANDO CITY SOCCER
05.2023 - 11.2025
Pool Technician
WESTGATE LAKES RESORT AND SPA
06.2022 - 09.2023
Some College (No Degree) -
Brigham Young University / BYU Pathway
03.2022 -
Head Coach
ISRAEL VILORIA FC
01.2021 - 05.2022
Retail Sales Associate
ETB
01.2021 - 05.2022
HIGH SCHOOL -
Colegio Castilla IED
NATIONAL D COACHING LICENSE -
U.S. Soccer's Learning Center