Estefan Calderon
El Paso,TX
Summary
Dynamic leader and adept communicator with a proven track record at Top Of The Eighth Cannabis Co, enhancing customer satisfaction and driving sales growth through expert product knowledge and innovative marketing strategies. Skilled in regulatory compliance and staff training, demonstrating a strong work ethic and customer service expertise. Achieved a high cash handling accuracy rate, underscoring reliability and responsibility.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Budtender
Top Of The Eighth Cannabis Co
06.2022 - Current
- Proficient in using BioTrack removing/replacing inventory
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Participated in community outreach events representing the dispensary positively within local communities.
- Assisted with marketing efforts by creating engaging social media content showcasing new products or upcoming dealspromotions.
- Conducted regular audits of product quality and storage conditions, ensuring compliance with regulatory standards.
- Collaborated with team members to develop new product displays and promotional strategies, driving sales growth.
- Contributed to the development of standard operating procedures and best practices, ensuring a consistent, high-quality experience for all customers.
- Ensured adherence to all state-specific regulations related to the sale of cannabis products within the dispensary environment.
- Resolved customer complaints professionally and efficiently, preserving brand reputation and customer loyalty.
- Provided support to the store manager in administrative tasks such as scheduling staff shifts or processing payroll information.
- Assisted in inventory management, ensuring accurate tracking and timely replenishment of stock.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Trained new budtenders on company policies, products, and sales techniques, fostering a culture of continuous improvement.
- Delivered exceptional customer service, resulting in repeat business and positive online reviews.
- Increased daily sales through upselling techniques and effective communication of product benefits.
- Implemented efficient cash handling procedures, maintaining accurate financial records and minimizing discrepancies.
- Restocked supplies and arranged displays.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Weighed, prepared and packaged different types of products.
- Checked guests' photo identification for validity and age requirements.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Managed high volume of cash with Number% accuracy rate.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Packaged regulated products in appropriate exit containers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Supervisor of Operations
YMCA
06.2018 - 06.2020
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
Sales Associate
Alorica
06.2016 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Franklin High School
El Paso, TX2016
Skills
- Strong Work Ethic
- Customer service expertise
- Staff Training and Development
- Organizational capabilities
- Extensive product knowledge
- Sales proficiency
- Packaging products
- Restocking Inventory
- Discussing cannabis
- Building rapport
- Customer Education
- Counting money
- Maintaining security
- Product Merchandising
- Regulatory Compliance
- Key holder
- Rolling joints
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Team Cooperation
- Team Leadership
- Positive Customer Engagement
- Cash Handling
- Flexible Hours
- Inventory and Stocking
- Cash Register Operation
- Safety and Cleanliness Standards
- Engaging with Diverse Customers
- Product Knowledge
- Sales floor organization
- Inventory Management
- Meeting Sales Goals
Certification
food handlers certified - 2 years
Languages
Spanish
Professional Working
Timeline
Lead Budtender
Top Of The Eighth Cannabis Co
06.2022 - Current
Supervisor of Operations
YMCA
06.2018 - 06.2020
Sales Associate
Alorica
06.2016 - 06.2017
Franklin High School