Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Estefani Alvarado

Frederick ,MD

Summary

Dynamic and customer-focused professional with experience at Habanero Tacos Bar & Grill. Expert in effective multitasking and exceptional communication, ensuring a warm and engaging dining experience. Proven ability to manage reservations and enhance guest satisfaction through attentive service and upselling techniques. Committed to maintaining high standards of cleanliness and sanitation. Maryland seal of bilaterally certified for English and Spanish, high school credits for finance and entrepreneurship classes.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Cory’s Accessories and More
11.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Hostess

Habanero Tacos Bar & Grill
11.2023 - 04.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

High School Diploma -

Brunswick High School
Brunswick, MD

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Greeting guests
  • Exceptional communication
  • Guest engagement
  • Table bussing
  • Safe food handling
  • Food running
  • Upselling

Certification

Maryland seal of biliteracy

Basics of economic and entrepreneurship

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

Cory’s Accessories and More
11.2024 - Current

Hostess

Habanero Tacos Bar & Grill
11.2023 - 04.2024

High School Diploma -

Brunswick High School

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